Receptionist - Beenleigh

3 days ago

Beenleigh, Queensland, Australia Fitness Cartel Australia & New Zealand Full time $45,000 - $60,000 per year

Join the Cartel

At
Fitness Cartel Health Clubs,
we're more than a gym - we're an exciting and fast-growing brand with plans to expand to 60+ clubs by 2030.
Our state-of-the-art facilities include everything from Cycle Studios and Reformer Pilates to
cafés, crèche
, and saunas, creating a feel-good environment that motivates, challenges, and inspires.

*The

Role

:*

In this

highly important

role,

you'll

be the first face our members see when they enter the Club. Whatever a p

otential

or

existing

member

need

s

, you will assist them with your

heartfelt professional service,

providing

every person who walks through

the

doors,

with electric experiences with every interaction.

This is a diverse role that will have you switching from

greeting members

personally &

answering the phones to making

protein

shakes & selling our retail products

on the shelves

.

Key Responsibilities:

  • Greet everyone & serve customers at both the front desk & café.

  • Answering calls, handling queries & listening to complaints, directing the member to the relevant manager if necessary.

  • Utilise the computer & our various software systems to look up member details, create access key tags, process purchases & assist members with booking classes.

  • Assist parents with booking their kids into Kid's Cartel where needed.

  • Learn about our supplement & apparel range to execute supplement & apparel sales to members.

  • Perform café duties, including using a coffee machine & making protein shakes.

  • Maintain venue cleanliness ensuring the reception/café area are always neat & tidy, the supplement shelves are stocked sufficiently, and the apparel is precisely displayed.

  • Perform opening & closing duties in a timely manner.

  • Follow directions, prioritise & complete tasks in a timely manner.

  • Perform other related duties.

What

you'll

need to succeed

:

  • Previous customer service experience with excellent communication skills.

  • A "can do" attitude with a thirst for learning & ambition for growth.

  • A passion for health & fitness & eagerness to work for the industry.

  • Be reliable, proactive, punctual, professional & well-presented.

  • Have a strong work ethic.

  • Show initiative, be highly motivated & an adaptable team player, with the ability to multitask.

  • Computer literacy & ability to learn new systems.

  • Communicate & uphold, policies & procedures of the business to customers and staff.

  • Hold a current First Aid & CPR Certificates (or willing to attain).

  • Have flexibility to work hours suitable for the operations of a gym (Shift schedules are provided in advance).

  • Have Australian working rights.

What we'll offer you in return:

  • A Thriving Culture:
     Be part of the fitness industry's most exciting and rapidly expanding brand.

  • Career Growth:
     Opportunities for training, development, and advancement through our Future Leaders program.

  • Perks:

  • FREE gym membership to all Fitness Cartel locations.

  • Discounts on supplements, apparel, and café products.

  • Access to Merse Wellness Spas at discounted rates.

  • Work in state-of-the-art fitness clubs offering 24/7 access, cycle studios, reformer Pilates, saunas, cafés, and more.

How to Apply:

Click 'APPLY' to submit your resume and a cover letter explaining why you want to work with Fitness Cartel and what you can bring to our team. Applications will be reviewed as received, so don't wait—apply today

Note:
 Only candidates meeting our selection criteria will be contacted. No agencies please

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