Executive Assistant

Company Description

Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we're championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.

Job Description

Are you a highly organised and proactive professional looking for your next challenge? We're excited to offer a 12-month contract for an Executive Assistant to join the Code Compliance and Monitoring Team at AFCA.

In this role, you'll provide critical administrative and secretariat support to the General Manager – Code Compliance and Monitoring, the Code Compliance Committee, and broader stakeholders. Other key relationships will include code subscribers, industry association staff, external vendors and other staff across AFCA.

Key Responsibilities:

• Proactively manage busy diaries and seamlessly coordinate travel and meetings.
• Coordinate and deliver Code events and Committee meetings end-to-end, including scheduling, logistics, documentation, and follow-up, to ensure they run smoothly and effectively.
• Produce high-quality minutes that capture clear decisions, actions and accountabilities for Committee and Executive meetings. This includes leveraging AI.
• Coordinate, quality-check and prepare briefing papers for the General Manager, ensuring information is accurate, timely and fit for purpose.
• Draft clear, professional correspondence on behalf of the General Manager and Code Committees, representing the Code team with professionalism.
• Maintain accurate records and systems—including reports, correspondence, minutes and materials—so the Code team has a reliable and accessible records.
• Provide responsive, professional service by ensuring timely and accurate responses to enquiries from Committees and stakeholders.
• Support financial processes by reconciling statements and preparing invoices for General Manager approval in line with compliance requirements.
• Contribute flexibly and collaboratively to broader team priorities through additional administrative and project support as required
• Support onboarding and induction for new Committee members

This is a fantastic opportunity to deepen your experience in a high-impact role while contributing to the important work of the Code team.

Qualifications

What You'll Bring:

• Strong organisational skills and the ability to prioritise in a fast-paced environment.
• Experience supporting senior leaders and/or committees.
• Excellent attention to detail and high-quality minute-taking skills.
• Professional communication skills and stakeholder relationship management.
• High level of discretion, confidentiality, and professionalism.
• A collaborative mindset and team-oriented approach.

Additional Information

Additional information

• BOSS Best Places to Work 2024 –credited for its culture, engagement and flexible working arrangements.
• Most Inclusive Workplace 2024 – Australian HR Institute (AHRI) Awards.
• Employer of Choice Public Sector and NFP – Australian HR Awards 2023
• Bronze AWEI Accreditation 2024 – Recognised for LGBTQ+ workplace inclusion.
• Accredited Family Friendly Workplace – Supporting work-life balance and inclusivity.
• Hybrid working – Flexible arrangements with state-of-the-art offices designed for collaboration and wellbeing.
• Inclusive leave options – Flexible public holidays, 20 weeks paid parental leave, gender affirmation leave, women's health leave, and paid time off over Christmas.
• Financial benefits – Not-for-profit salary packaging to boost take-home pay.

To apply

If you're passionate about fairness and believe your skills align with this role, we encourage you to apply—even if you don't meet every single criterion.

We welcome applications from people of all backgrounds, cultures, abilities, sexual orientations, and gender identities. If you require any accessibility support during the recruitment process, please reach out to our team at

AFCA is a 2025 Circle Back Initiative Employer - we are committed to responding to every applicant.