Sample Reception Officer

Company Description

SGS Australia is a leading provider of Testing, Inspection, and Certification services, supporting multiple industries across the country with trusted expertise and technical excellence. Backed by SGS's global legacy of over 140 years, we operate one of the largest networks of accredited laboratories and field facilities in Australia, with a network of more than 50 offices and laboratories and over 1,400 employees across Australia. We are accredited by NATA and ISO 9001, ensuring our services meet both Australian and international standards.

Job Description

Join our Notting Hill team as a Sample Receipt Officer, where you'll play a key role in supporting our environmental testing operations. In this hands-on role, you'll be responsible for unpacking, sorting, and logging soil, water, and air samples into our information management system with accuracy and efficiency.

As part of our collaborative team, you'll help maintain SGS's capability to deliver reliable and timely sample log-in services. Your attention to detail and commitment to quality will ensure our laboratory teams can provide fast and accurate results to our clients.

What you'll be doing:

Sample handling & quality

• Unpack, sort, and log incoming samples quickly and accurately
• Accurately identify, label, store, and register all samples in the system
• Maintain sample integrity and prevent contamination during processing
• Resolve inconsistencies or issues with incoming samples
• Ensure subcontracted samples are managed correctly

Customer & client support

• Liaise with clients to provide responsive, customer-focused service
• Assist clients with logistics and sampling requirements
• Generate worksheets and cross-check entries to support the Customer Service Supervisor

Teamwork & operations

• Support the Sample Log-in operations team to keep workflows running smoothly
• Communicate sample receipt details with laboratory teams
• Help resolve sample issues alongside colleagues
• Train new team members in correct procedures

Quality & safety

• Apply quality standards in line with SGS's policy and NATA accreditation
• Always use and maintain safety equipment correctly
• Perform other duties as directed to support smooth operations

Qualifications

Your skills & experience:

• An appropriate tertiary qualification
• Commercial laboratory experience preferred
• Excellent written and verbal communication skills
• High level of technical knowledge

Additional information

WHY WORK FOR SGS?

Working at SGS means joining an innovative, Global company. Here are some of the benefits to working for SGS.

•    As a company, we have embraced the shift to flexible work

•    Sustainability is embedded in our culture and the way we do business

•    Paid parental leave

•    Paid time for volunteering day and blood donations

•    Corporate health & wellbeing offers

•    Ongoing learning & development 

•    Career development opportunities (Nationally and Globally)

•    SGS Rewards: Our employee benefits platform with access to retail and online discounts and cashback

COME TO WORK AND BE 100% YOU

SGS Australia supports a diverse workforce, we encourage applications from people of all ages, nationalities, abilities, and cultures – including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people living with disability. Providing employment opportunities for Aboriginal and Torres Strait Islander people is an important part of our SGS Reconciliation Action Plan (RAP). We truly believe the diversity among us will continue to foster a strong, innovative, and forward-thinking workplace.

SGS Australia acknowledges and pays respect to the past, present and future Traditional Custodians and Elders of this nation and the continuation of cultural, spiritual, and educational practices of Aboriginal and Torres Strait Islander peoples.