
Reception & Administrator
6 days ago
Full-Time Receptionist and Administrator – Join Our Growing Team at Elite Electrical
About Elite Electrical:
Elite Electrical is a fast-growing provider of high-quality domestic electrical, heating, and cooling maintenance services across Melbourne. We pride ourselves on our professional, reliable service and our commitment to building long-lasting relationships with our clients. We are looking for an enthusiastic and reliable full-time Receptionist and Administrator to join our dynamic team and help drive our continued success.
Position: Receptionist and Administrator
Location: Melbourne - Rowville
Hours: Monday to Friday, 8:30am - 4:30pm (hours may vary)
Key Responsibilities:
Reception & Communication Management:
- Answer and screen phone calls, take accurate messages, and follow up on tasks.
- Respond to and manage emails, ensuring prompt communication with clients and internal teams.
- Review and manage missed calls and SMS messages daily.
- Handle incoming and outgoing mail, ensuring timely processing of invoices and other important documents.
Customer Service & Administrative Support:
- Provide exceptional customer service, managing general administrative tasks and ensuring smooth day-to-day operations.
- Assist with the preparation of materials for meetings and presentations.
- Track and follow up on pending administrative tasks to ensure timely completion.
Administration & Scheduling:
- Organise and manage the daily calendar, prioritising tasks and appointments for senior staff.
- Schedule job dates/times with customers, confirming details and availability.
- Enter and confirm scheduled jobs in ServiceM8, assigning technicians and notifying clients.
- Assist with job progress tracking, sign-offs, invoicing, and follow-ups in ServiceM8.
- Assist with invoicing and account management, processing outgoing invoices and forwarding them for payment via Xero and ServiceM8.
Document & Filing Management:
- Maintain and organise the office filing systems, ensuring all documentation is easily accessible and up to date.
- Process and manage apprentice profiling cards in the Exemplar Systems portal, ensuring timely approvals.
- Assist with the preparation of reports and presentations, ensuring accuracy and timeliness.
- Organise, file, and archive incoming documents as necessary.
Office Supplies & Inventory Management:
- Oversee office supply inventory, ensuring stock levels are maintained and placing orders when necessary.
- Monitor office equipment and coordinate with vendors for repairs and maintenance.
What We Offer:
- A fun, dynamic, and supportive work environment with room for growth.
- Opportunities for career development, skill enhancement, and ongoing training.
- Mentorship to help you succeed in your role and grow within the company.
Skills & Qualifications:
- Previous experience in administration, reception, or office management is preferred.
- Proficiency in office software, including Microsoft Office and Google Suite.
- Experience with ServiceM8, Xero, and Asana is a bonus.
- Strong communication skills, attention to detail, and excellent organisational abilities.
- Ability to multitask and handle a range of tasks effectively.
- Positive attitude and a strong team player.
How to Apply: If you are ready to join a growing, innovative company and contribute to a positive and productive work environment, we want to hear from you Please send your resume to
Note: We will not accept recruitment agencies or phone calls.
We look forward to welcoming a new member to our team
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