Client Scheduling Officer

About the Opportunity

We're looking for an organised, proactive, and client-focused Scheduling Officer to join our Apprenticeship Support Australia (ASA) team. In this role, you'll coordinate and schedule apprenticeship sign-up appointments, ensuring every client receives a professional and seamless experience.

If you have an excellent eye for detail and have a natural ability to build rapport with clients, this could be the perfect opportunity for you.

Key Responsibilities

• Handle inbound client calls and respond to general enquiries
• Schedule apprenticeship sign-up meetings based on consultant availability
• Manage diary changes and appointment rescheduling efficiently
• Maintain accurate data entry and update internal databases
• Provide clear advice to clients on the Apprenticeship Sign-Up process
• Make outbound calls to confirm appointments and follow up as needed
• Perform general administrative duties as required

To succeed in this role, you'll bring:

• Previous experience in customer service, scheduling, or administration
• Exceptional attention to detail and accuracy
• Strong verbal and written communication skills
• Excellent time management and ability to meet deadlines in a fast-paced setting
• Confidence working to KPIs
• A current National Police Clearance

About ASA

Apprenticeship Support Australia (ASA) is a business unit of the Chamber of Commerce and Industry WA (CCIWA) and was formed in 1998 to deliver the Apprentice Connect Australia Provider services under a contract from the Commonwealth Government. ASA's services are focused on lifting apprenticeship commencement and completion rates through the provision of support at every stage of the training cycle. More information about ASA can be found here    

About CCIWA CCIWA is an independent, not-for-profit, Member-based organisation that has been committed to advancing trade and commerce in WA for more than 130 years. Our vision is for WA to be the best place to live and do business. To achieve this, we listen to the needs of all our stakeholders — businesses, families, consumers and the WA workforce – and respond with agenda-setting policy and advocacy work.

CCIWA Culture and Benefits

At CCIWA, we are high performing, diverse people who are talented, supportive, and inclusive. We will work with you to develop your career; ensure you feel supported and have the skills and capabilities you need to succeed at CCIWA and in your whole career.We strive to be curious, contemporary, impactful, and respectful. Throughout our recruitment process, we aim to find someone who fits our values along with the required skills needed to be successful in the role. We welcome change and diversity as it not only strengthens our values but provides innovation and contemporary thinking that is essential for us to be the peak industry body in WA.

We have a range of benefits to support our employees which includes:

• A variety of working and leave options, including a Flexible Working Policy, Paid Parental Leave and 3 day paid Rest and Relaxation leave between Christmas and New Year
• Excellent building facilities
• Access to free and confidential counselling for employees and their immediate family through our Employee Assistance Program
• Salary Sacrificing - CCIWA is a rebatable employer
• Active Social Club and Charity Initiative

Find out more about our fantastic culture here  Our Commitment to Diversity & Inclusion

CCIWA is proud to be an Inclusive Employer for with Diversity Council Australia.

We welcome and encourage applications from Aboriginal and Torres Strait Islander people, people with disability, LGBTQIA+ and people from culturally diverse backgrounds.

How to apply For your application to be considered, you should include:

• A cover letter
• Current CV

Applications close COB Friday, 21st November 2025 and short-listing for this position will commence immediately.

To apply, click on "Apply Now" icon on Seek or apply directly through our website

If you have any further questions, please contact the People Team at

The Chamber of Commerce and Industry WA (CCIWA) acknowledges the traditional custodians of Australia and their continuing connection to land, sea and community. We pay our respects to the people, the cultures and the elders past and present.

This is an onsite position