Service Manager

A rare opportunity has become available to lead the Service Department at Cairns Mazda, part of the locally owned and family-operated Westco Motors group. We are seeking an experienced, motivated and customer-focused Service Manager to drive service excellence, team performance and departmental growth.

About Us

Westco Motors is a leading, family owned and operated multi-franchise automotive group representing Mazda, Nissan, Volkswagen, LDV, BMW, INEOS Grenadier and BMW Motorrad. With more than 120 local staff and celebrating 35 years in Cairns, we are committed to delivering exceptional customer service and providing a supportive, rewarding workplace for our team.

Cairns Mazda is one of the region's strongest brands, with a loyal customer base, modern facilities and a reputation for delivering outstanding ownership experiences.

The Role

As our Service Manager, you will oversee all aspects of the Mazda Service Department, ensuring the smooth running of daily operations, outstanding customer satisfaction and strong financial performance. You will lead and mentor a team of Service Advisors, Technicians and workshop support staff while upholding Mazda's high standards of service, safety and professionalism.

Key Responsibilities

• Lead, motivate and develop the service team to achieve performance targets

• Ensure every customer receives prompt, professional and friendly service

• Oversee daily department operations including scheduling, workflow, productivity and quality assurance

• Maintain service department financials including budgets, KPI performance and profitability

• Promote a positive team culture, continuous improvement and high-quality workmanship

• Ensure compliance with Mazda service standards, warranty requirements and dealership policies

• Drive customer retention and develop initiatives to enhance service experience

• Facilitate ongoing staff training, Mazda Australia learning pathways and technical development

About You

We are looking for an enthusiastic, organised and results-oriented leader who is passionate about customer service and team performance. You will ideally possess:

• Previous Service Manager experience (or Assistant Manager ready for the next step) within an automotive dealership

• Strong understanding of modern automotive systems, diagnostics and service operations

• Proven track record managing workshop productivity, customer satisfaction and KPI achievement

• Excellent leadership, communication and problem-solving skills

• Ability to build strong customer relationships and foster staff engagement

• Sound computer literacy (DMS experience such as Pentana, Titan or Auto-IT is an advantage)

• A proactive, hands-on leadership style with high personal standards

What's In it for You

Joining Cairns Mazda means becoming part of a supportive, high-performing team with genuine opportunities for growth. Benefits include:

• Attractive remuneration package with performance incentives

• Car allowance

• Outstanding team culture built on respect, collaboration and the Westco Way

• Excellent working environment in a modern, well-equipped Mazda dealership

• Strong management support from an experienced and forward-thinking leadership team

• Paid training and professional development through Mazda Australia and internal programs

• Staff discounts across the entire Westco Motors group, including:

– New and Used vehicle purchases

– Servicing and genuine parts

– 4x4 accessories, fitment and off-road gear through the our 4x4 Accesories business - Top End Offroad Centre

• A long-term career opportunity within a locally owned, multi-franchise automotive group

APPLY NOW

If you're ready to lead a successful service department and join one of FNQ's most respected automotive groups, we'd love to hear from you.

Submit your Resume & Cover Letter via the Seek Portal.

All applications will be treated in the strictest confidence. Only shortlisted candidates will be contacted. Position is available for immediate start.

P.S. LOOKING TO RELOCATE?

Thinking about a move to Far North Queensland? Cairns offers an unbeatable lifestyle with warm weather, stunning beaches, the Great Barrier Reef, rainforest waterfalls and an easy, relaxed way of living. Whether you enjoy boating, fishing, hiking, mountain biking, dining out or simply more sunshine in your week, Cairns is the perfect place to call home.

For the right applicant, relocation incentives are available to help make your transition smooth and stress-free. If you're ready for a fresh start in a growing region with a thriving automotive market, we'd love to hear from you.