Service Manager
3 days ago
Kanda is seeking a dedicated Service Manager to join our team in Cairns, reporting to the Regional Manager. The primary purpose of this position is to manage and facilitate service delivery to participants, ensuring their current and future needs are met while upholding person-centred principles and relevant legislative frameworks. You will lead and mentor a team of frontline support workers, providing strong leadership within the organisation and reflecting Kanda's mission and values.
Key Responsibilities
- Service Delivery & Operations Management: Oversee the effective delivery of client support services, ensuring alignment with participant needs and compliance with NDIS & other legislative requirements. Develop and implement service improvement initiatives.
- Team Leadership & Staff Development: Lead, mentor, and support a team of frontline support workers, providing training and development opportunities. Undertake HR tasks like performance reviews and ensure staffing compliance.
- Participant & Stakeholder Engagement: Ensure a person-centred approach, acting as a key point of contact for participants, families, support workers, and external stakeholders.
- Compliance & Risk Management: Ensure adherence to NDIS Quality and Safeguards Commission standards and company policies. Identify and mitigate service delivery risks.
- Financial & Resource Management: Oversee budgeting, funding utilisation (NDIS), and ensure efficient rostering of support services.
- Continuous Improvement & Strategic Planning: Drive innovation and contribute to strategic plans, staying updated on sector trends.
About You
- Proven ability to lead people to achieve service outcomes.
- Demonstrated experience in a similar role for a minimum of 2 years, supported by relevant education and training.
- Highly developed interpersonal and communication skills, engaging confidently and professionally with diverse stakeholders.
- Proven multi-tasking, problem-solving, and decision-making abilities in dynamic, high-demand environments.
- Exceptional time management, organisational, and administrative skills.
- Strong understanding of the importance of confidentiality and discretion.
- Hold or willing to obtain: Working with Children Check, NDIS Worker Screening Check & unrestricted Driver's Licence.
What We Offer
- The primary purpose of this position is to manage and facilitate service delivery to participants.
- Lead, mentor, and support a team of frontline support workers.
- Wellness initiatives and access to the Sonder wellbeing app – 24/7 support
- Monthly RDOs, giving an additional 12 days of leave per year
- Flexible work arrangements to support work-life balance
- Employee recognition programs, including Employee of the Month and service awards
- Genuine opportunities for career growth and progression
Want to chat about this role?
Reach out to Charlotte – Talent Acquisition Specialist
Email: Phone:
Kanda is committed to creating and maintaining a child safe organisation.
We're dedicated to building an inclusive environment where everyone feels safe, respected, and comfortable to be themselves. At Kanda, every voice matters, every culture is valued, and we believe that diverse perspectives aren't just welcome — they're essential to who we are and what we do.
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