Service Development Manager

About the Role

As the Service Development Manager, you will play a pivotal role in driving revenue growth through the acquisition of referrals and fostering business expansion within the disability support sector. Reporting directly to the General Manager, you will lead strategic initiatives to identify opportunities, build partnerships, and maximise revenue streams.

Key Responsibilities

• Develop and implement strategic plans to drive revenue growth with referrals and expand business within the disability sector.
• Analyse market trends, competitor activities, and customer needs to identify growth opportunities.
• Lead the identification, pursuit, and acquisition of new business opportunities.
• Develop and maintain relationships with key clients, partners, and stakeholders to facilitate business growth and increase market presence.
• Meet and exceed revenue targets by effectively managing sales pipelines, negotiating contracts, and closing deals.
• Collaborate with marketing to develop targeted marketing campaigns and promotional strategies aimed at increasing brand awareness and generating leads within the NDIS sector.
• Build and maintain strong relationships with participants, service providers, and other relevant stakeholders.
• Work closely with internal teams to ensure that services delivered meet or exceed customer expectations and regulatory requirements.
• Prepare regular reports on business performance, including forecasts, revenue projections, and market analysis.
• Manage SIL vacancies by actively seeking suitable candidates and ensuring vacancies are filled within expected timeframes.

About You

• Minimum of 3 years demonstrated experience in a business development or operational role within the Disability, Plan Management, Community Services or Aged Care industry or similar.
• Understanding of the NDIS market, key players, and the broader disability sector.
• Ability to develop and implement a strategic vision for partnerships and community engagement aligned with organisational goals.
• Strong interpersonal and relationship-building skills to engage with a diverse range of stakeholders, including government agencies, disability service providers, advocacy groups, and individuals with disabilities.
• Must be eligible to apply for and hold Working with Children and NDIS Worker Screening Check.

About UsAt Kanda, we're more than a care provider – we're a community. Backed by decades of experience, we deliver personalised support solutions that embrace the complexity of life. Our services span disability and NDIS support, children, youth and family services, aged home care, veterans' care, and community nursing.

We are committed to fostering an inclusive environment where every individual can achieve their highest potential. Our team of compassionate professionals works collaboratively to ensure our clients receive the support they need to live fulfilling and independent lives.

We are always looking for passionate, talented individuals to join our team.

What We Offer:

• A supportive, close-knit team that values innovation and continuous improvement
• Professional growth through ongoing training, support, and development opportunities.
• The chance to make a genuine impact, helping individuals achieve real, positive change.
• Flexible working arrangements and monthly RDOs for a healthy work-life balance.

How to Apply:

To apply for this position, please submit your resume and cover letter. In your cover letter, make sure to highlight your relevant experience and why you are passionate about joining our team.

Kanda is committed to creating and maintaining a child safe organisation.

We are committed to an inclusive environment where people feel comfortable to be themselves. We want our people to feel that all voices are heard, all cultures are respected and that a variety of perspectives are not only appreciated – they are essential to our success.