Customer Service Manager

2 weeks ago

Cairns, Queensland, Australia Department of Housing and Public Works Full time

What you will be doing:

• Provision of leadership, guidance and support the team and all staff through the effective coordination of a range of activities.

• Support a team culture which thrives on communication, collaboration, continuous improvement, positivity, safety and learning.

• An active and positive member of the local leadership team, working cooperatively across all teams and across the Service Delivery network.

• Ensure staff are supported to achieve excellence in their performance at work that maximises potential to achieve service delivery and strategic objectives.

• Understand, support, and apply policies and principles by coordinating and monitoring the delivery of service consistent with financial, HR and administrative delegations and responsibilities.

• Develop and apply a sound level of awareness and understanding of protocols and issues impacting on Aboriginal and Torres Strait Islander peoples to facilitate improved customer outcomes and communicating effectively and sensitively.

• Lead, model and foster professionalism, accountability and ethical behaviour.

The skills you will need include being able to:

• Actively work to understand customers and stakeholders, encouraging a strong customer-focus and understanding of customer perspectives.

• Promote and adopt a positive and balanced approach to managing conflicting demands. Assist team members to adapt to changing customer needs and expectations.

• Foster a collaborative and positive team environment through modelling open communication and developing staff for high performance.

• Apply business management skills in corporate governance such as financial and HR management.

• Model professional, ethical, and culturally sensitive behaviour and consistently apply those standards.

Applications to remain current for 12 months.

Job Ad Reference: QLD/668067/25Closing Date: Wednesday, 12  November 2025

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