Customer Connect Officer

Customer Connect Officer

Support the delivery of vital Council services

Multiple positions available: limited tenure fixed term, casual, ongoing

Salary $76,517.83 per annum (Full time equivalent) (plus super and RDO)

Boroondara is changing We are in the midst of implementing a major business transformation. This change is crucial to delivering on our commitment to become a truly customer centric organisation. Through technology, innovation, collaboration and leadership, we are realigning how we work together to enhance the customer experience.

A little bit about the role

Reporting to the Team Leader - Customer Connect you will play an integral part in our transformation journey providing high quality services and support for our community.

You will be the first point of contact to members of the community who are either visiting Council offices in person or contacting Council by telephone, email, and social media. You have an eye for detail, can accurately capture queries, requests and issues raised by members of the community, and facilitate their efficient resolution.

Whilst you will work across a minimum of 2 channels your primary focus will be phone based so we are looking for people who are strong communicators who enjoy helping people and solving problems in a contemporary contact centre environment.

You are keen to work for an organisation that will invest in your ongoing learning and development in a fast-paced environment where we put the customer at the centre of everything we do.

Want to know more?

Check out the Position Description

Why join us

This is a fantastic role to showcase your existing knowledge, experience and enthusiasm, and develop your skills further. You will join an exciting team, where peer-to-peer learning and collaboration will be a core component that drive success.

You will join a great work environment which offers:

• flexible work hours and hybrid working after your training period
• active learning and development opportunities
• prime office location in Camberwell surrounded by cafes, retail and restaurants
• generous parental leave and other leave entitlements
• wellbeing programs, free flu vaccinations,12 RDO's a year and more.

Employment requirements

• Applicants must have the right to work in Australia.
• Preferred applicants will be required to undergo a National Police Record Check

How to apply

Please submit your application online. All applications must be made via the online portal by 5pm Friday 3 October 2025. No applications direct to the hiring manager or from recruitment agencies will be considered. Previous applicants within the past 6 months need not apply.

For a confidential discussion about this position please contact Johnny Dow via email or during business hours)

If you want to know more about the benefits of working for the City of Boroondara, please visit our careers website

Council recognises the benefits of a diverse workforce for its employees and customers. To ensure equity of access to employment opportunities, Council encourages applications from underrepresented groups including people who are from an Aboriginal and Torres Strait Islander background, people from different ages, abilities, gender identities, sexual orientation and cultural backgrounds. If you require any additional support or adjustments regarding interview arrangements, please advise the contact listed above in advance. Council is a child safe organisation and as such, some applicants may be required to hold a Working with Children Check.

If you want to know more about the benefits of working for the City of Boroondara, please visit our careers website

The City of Boroondara is committed to providing systems that are accessible to as many people as possible. We understand that this portal may not meet the needs of people who rely on Assistive Technology or have other diverse requirements. If you have any difficulty using our recruitment system, please do not hesitate to contact People Culture and Development on or to allow us to help in any way we can.

Council recognises the benefits of a diverse workforce for its employees and customers. To ensure equity of access to employment opportunities, Council encourages applications from underrepresented groups including people who are from an Aboriginal and Torres Strait Islander background, people from different ages, abilities, gender identities, sexual orientation and cultural backgrounds. If you require any additional support or adjustments regarding interview arrangements, please advise the contact listed above in advance. Council is a child safe organisation and as such, some positions may require the incumbent to hold a Working with Children Check.

Working together

We are currently undertaking an exciting project that will see a transformation in the way we work and the way we serve our customers. Implementation of the Transforming Boroondara Program will provide a customer centric model of service delivery that includes technological innovation, process improvement and business system renewal - we value your input and look forward to our journey ahead.