Customer Success Coordinator

6 days ago

Camberwell, Victoria, Australia BIG4 Holiday Parks Full time $60,000 - $80,000 per year

Join BIG4 as a Customer Success Coordinator

Are you organised, service-minded, and looking to take the next step in your career? BIG4 is seeking a motivated Customer Success Coordinator to support our parks across Australia and help them get the most out of being part of the BIG4 network.

This role is perfect for someone with strong administrative and customer service skills who thrives in a fast-paced environment.

What You'll Be Doing

  • Supporting parks through their onboarding process and ensuring a smooth transition into the BIG4 network.
  • Assisting with digital content updates, optimisation, and system support.
  • Coordinating workflows and maintaining accurate Salesforce records.
  • Preparing reports and analysing performance data to highlight opportunities for improvement.
  • Working closely with internal teams and park operators to ensure consistent support and success.

What You'll Bring

  • Strong organisational and administrative skills with high attention to detail.
  • Excellent communication skills and confident in building relationships.
  • Comfort with digital tools such as Salesforce, Microsoft Office, and CMS platforms.
  • A proactive, can-do attitude and eagerness to learn in a fast-paced setting.
  • Prior experience in administration, customer service, or a tourism environment is highly regarded.

Why Join BIG4?

At BIG4, we connect Australians with unforgettable holiday experiences. As part of our team, you'll enjoy:

  • A supportive, collaborative, and purpose-driven workplace.
  • Opportunities to grow your skills in client success, administration, and digital engagement.
The satisfaction of helping our parks deliver exceptional guest experiences across Australia.

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