Telco Customer Contact Officer

4 days ago

Camberwell, Victoria, Australia Leaptel Full time $40,000 - $80,000 per year

Looking for flexible work that fits around your studies, family, or other commitments and gives you real-world customer service experience? Join Leaptel, a growing Melbourne-based internet provider known for fast, reliable service and genuine customer care.

Based in our Camberwell office, you'll be the friendly voice customers hear when they call about sales, billing, or technical support. You'll also help set up new services and follow up on enquiries, all with a calm, helpful approach. 

No telco experience? No problem.  

You'll receive four weeks of full-time paid training (Mon–Fri, 9am–5pm) before joining the casual roster. 

What You'll Do

  • Help customers with sales, billing, and technical questions (we'll teach you the tech stuff)

  • Troubleshoot issues and guide customers through internet hiccups

  • Process new service orders and follow up on outstanding queries

  • Keep clear, accurate notes while delivering friendly, solution-focused support

What You'll Get

  • $33.38/hr + super + penalty rates

  • Casual flexibility: Minimum 3 shifts / 22.5 hrs per week

  • Rotating roster across Mon–Sun (9am–9:30pm weekdays, 9am–7pm weekends)

  • Most shifts are 7.5 hours, and you'll need to be available most Saturdays

  • Great location at Camberwell Junction – easy access to shops and public transport

  • Smart casual dress code

You'll Fit Right In If You

  • Communicate clearly and confidently (phone, chat, and email)

  • Stay calm and focus on solutions when things get tricky

  • Pick up new systems quickly and type accurately

  • Have some customer service experience (retail, hospitality, or call centre – all welcome)

  • Are reliable, positive, and enjoy being part of a supportive team

  • Have full Australian work rights and are 18+

We have two intakes -17th of November and 1st of December.

Why Leaptel?

We're a people-first internet provider making waves in telco by doing things differently, with care, clarity, and connection. Here, your contribution matters and you'll be supported to grow your skills in a collaborative, down-to-earth team.

How to Apply

Send us:

  • A short resume (max 3 pages)

  • A 1-page cover letter telling us why this role feels like a good fit for you

  • Mention your availability or preferred schedule

No need to overthink it - we just want to get to know you. 

Questions? Reach out to

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