Senior Rates Officer

Great career opportunity for an experienced rates officer

Key leadership role - shape a positive workplace culture

$101, ,964 per annum (plus super, plus RDOs)

A little bit about the role

Situated within Council's Chief Financial Office, The Senior Rates Officer plays a vital role supporting the Team Leader Rates. The primary function of the team is to ensure efficient, high quality and responsive rating and related revenue services are delivered to customers.

The Senior Rates Officer:

Leverages leadership skills to provides technical support, mentoring and training to team members

Leads by example to provide a courteous, proactive, accurate and timely approach to working with customers and stakeholders

Ensures management of the rates and property database - this includes processing supplementary valuations and updating of rates and property details

Identifies and implements process improvements in response to issues, gaps and opportunities

Supports the Team Leader with development, engagement and performance of the team

A little bit about you

As someone who leads by example, you will bring:

Demonstrated experience in a rates/revenue role in Local Government

Demonstrated leadership ability to coach, mentor and motivate team members

Well-developed skills in managing customer service functions and delivering an exceptional customer experience

Highly developed time management skills

Excellent verbal and written communication skills including developing reports and preparing external correspondence

Experience in working with property and valuation data management and reporting systems

Want to know more?

For further information about this opportunity please refer to the Position Description.

What sets us apart?

An investment in your ongoing professional development and career growth

A supportive and friendly workplace culture that values diversity, collaboration and continuous improvement

Staff benefits such as flexible working arrangements, study support, wellbeing programs, gym and pool memberships

Employment requirements

Applicants must have the right to work in Australia.

Preferred applicants will be required to undergo a National Police Record Check and hold a valid Working With Childrens Check

How to apply

Please submit your application online by 2 October 2025, 11:59pm. All applications must be made via the online portal; no applications direct to the hiring manager or from recruitment agencies will be considered.

For a confidential discussion contact Philip Moloney, Team Leader Rates during business hours on

If you want to know more about the benefits of working for the City of Boroondara, please visit our careers website

The City of Boroondara is committed to providing systems that are accessible to as many people as possible. We understand that this portal may not meet the needs of people who rely on Assistive Technology or have other diverse requirements. If you have any difficulty using our recruitment system, please do not hesitate to contact People Culture and Development on or to allow us to help in any way we can.

Council recognises the benefits of a diverse workforce for its employees and customers. To ensure equity of access to employment opportunities, Council encourages applications from underrepresented groups including people who are from an Aboriginal and Torres Strait Islander background, people from different ages, abilities, gender identities, sexual orientation and cultural backgrounds. If you require any additional support or adjustments regarding interview arrangements, please advise the contact listed above in advance. Council is a child safe organisation and as such, some positions may require the incumbent to hold a Working with Children Check.

Working together

We are currently undertaking an exciting project that will see a transformation in the way we work and the way we serve our customers. Implementation of the Boroondara Customer First Program will provide a customer centric model of service delivery that includes technological innovation, process improvement and business system renewal - we value your input and look forward to our journey ahead.