Senior Team Leader

4 days ago

Eastwood, South Australia SA Health - SA Ambulance Service Full time $76,000 - $80,256 per year
  • Salary: ASO4 / $76, $80,256.00 p.a.
  • Full Time / Multiple Positions Available
  • 5063 / EASTWOOD

About Us:

SA Ambulance Service (SAAS) is South Australia's provider of emergency ambulance transport, clinical care, and patient transport services.

We are committed to ensuring South Australia has access to the best possible emergency medical care, non-emergency transport, and rescue and retrieval services.

Our Vision: An innovative, patient focused, technology enabled, evidence driven, emergency response and health care ambulance service; achieved by exceptional people.

Our Mission: Providing emergency response and health care ambulance services within South Australia, designed and development around patient and community needs, enabling timely and equitable access for our patients to the most appropriate point of care.

Our Purpose: To ensure South Australia thrives by enabling access to emergency and non-emergency ambulance health care and alternative patient pathways while contributing to our state's emergency preparedness and health response capability.

Our Values:

PATIENT FOCUSED: We will put our patients and the safe and quality care we provide them first; in everything we do.

TEAMWORK: We will work across SAAS, our health system, our partners, stakeholders and the community to achieve our goals.

INTEGRITY AND HONESTY: We accept and uphold the standards and expectations of our organisation and communities.

RESPECT AND COURTESY: We will always be respectful and courteous toward our patients, each other, and all those we work with.

COMMUNITY COLLABORATION: We value our role in the community, and we value the communities we serve.

CHANGE READY: We know our communities' needs will evolve and we must adapt to meet them.

AUTHENTIC LEADERSHIP: We will support leadership development for our people at every level.

We're excited to announce a brand-new opportunity within our SAAS Contact Centre - Senior Team Leader.

This role has been created with one clear purpose: our people.

As Senior Team Leader, you will be fully immersed in supporting, developing, and empowering our team. You'll focus on:

  • Coaching and 1:1 development conversations
  • Driving quality and service standards
  • Delivering training and ongoing support
  • Most importantly, building strong, genuine connections that bring out the best in our people

The SAAS Contact Centre is the hub for all enquiries for SA Ambulance. It's a fast-paced, meaningful environment where every interaction matters. We're looking for someone who is not only passionate about leadership but who thrives on creating a culture where people feel valued, engaged, and rewarded.

What we're looking for:

  • Proven leadership experience in a contact centre or similar environment
  • A passion for people and a genuine interest in coaching and development
  • Strong communication and relationship-building skills
  • The ability to drive a positive, high-performing team culture

What you'll bring:

  • Enthusiasm for empowering others to grow and succeed
  • A people-first leadership style
  • The drive to make a lasting impact in a role that truly matters

If you're ready to lead with purpose and help shape the future of our SAAS Contact Centre, we'd love to hear from you.

Apply now and be part of a team that's dedicated to making a difference every day.

What We Offer:

  • Work in a collaborative, forward-thinking environment with a culture of inclusion and diversity.
  • Giving back to the people of South Australia Play a vital role in enhancing the well-being of our community.
  • We take care of you Access to a range of staff and wellness support programs

Key Responsibilities:

  • Conduct monthly quality assurance reporting and monitor customer service interactions to ensure Key Performance Indicators are consistently met
  • Manage training programs for Business Services staff to maintain current knowledge of SAAS products and services, including handling challenging customer interactions
  • Provide effective coaching and guidance to team members through regular one-on-one sessions, addressing process, system, and customer service issues
  • Assist Business Services Managers with compilation of Service Level Agreements, performance indicators, and monthly reporting requirements
  • Lead initial complaint management processes, ensuring timely resolution and appropriate reporting through the Safety Learning System
  • Identify process and system inefficiencies, recommend improvements, and implement changes to enhance service delivery and operational efficiency

Application Information:

  • Aboriginal and Torres Strait Islander applicants are encouraged to apply for this role.
  • The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.
  • Appointment will be subject to a satisfactory Criminal History Check and/or additional relevant history screening that may be applicable and appropriate Immunisation screening.
  • SA Health Services are required to implement the Addressing vaccine preventable disease: Occupational assessment, screening and vaccination policy in the workplace.

Job ref:915579

Enquiries to: Craig Carnelutti, Manager Business Services - 

Application Closing Date: Thursday 2 October 2025 @ 11:55pm

Attachments

Senior Team Leader - Business Services - ASO4 - Business Services - Role Description

Australian applicant guidelines

International applicant guidelines

  • Spiritual Care Coordinator

    2 weeks ago

    Eastwood, South Australia Eldercare Full time $90,000 - $120,000 per year

    Spiritual Care CoordinatorLocation: Eldercare Head Office at EastwoodType: Part Time 0.6 FTE - days flexibleAt Eldercare, our purpose is heartfelt and profound: to bring peace of mind through compassionate care that nurtures mind, body and spirit.As one of South Australia's leading not-for-profit aged care providers, we're dedicated to supporting older...

  • Accounts Payable Assistant

    2 weeks ago

    Eastwood, South Australia Bridgestone Australia Full time $60,000 - $80,000 per year

    Specialization: Finance & Accounting Location: Eastwood, SA, AU, Date Posted: 20 Jun About the role As an Accounts Payable Assistant, you will support the Accounts Payable Relationship Officer by ensuring the accurate and timely payment of vendor accounts. You will be the key contact for accounts payable matters related to the Lube Mobile business unit and...

  • Financial Planning and Analysis Manager

    2 weeks ago

    Eastwood, South Australia Jones Radiology Full time $90,000 - $120,000 per year

    About UsAbout the RoleCoordinating the annual budgeting process across the Practice, while maintaining comprehensive 3-way financial models to support budgeting, forecasting and long-term planning. Preparing and delivering timely financial reports, forecasts and dashboards. Analysing performance against budget including actuals and variance analysis and...

  • Gymnastics Coach

    2 weeks ago

    Eastwood, South Australia Fit Futures Full time $30,000 - $50,000 per year

    Fit Futures are leaders in sports education, reaching over 100 schools in the Sydney area, delivering PDHPE programs(i.e. Athletics, FMS, Dance, Gymnastics, and Ball Skills) to primary school children. Over the last 10 years, we have developed into an education provider fit to educate the future of young Austrlians and would love you to help continue this...

  • Trainee Strata Manager

    4 days ago

    Eastwood, New South Wales, Australia Waratah Strata Management Full time $50,000 - $80,000 per year

    Could Strata Management be your next career?We are looking for an enthusiastic and detailoriented team member to join our Eastwood office and kickstart their career in strata management. Based in the heart of Eastwood, with easy access to public transport, you'll be mentored by experienced Associate Directors and Senior Strata Managers while completing your...

  • Assistant Manager

    6 days ago

    Eastwood, New South Wales, Australia Sonnel Hospitality Full time $104,000 - $130,878 per year

    Assistant Manager - Eastwood Hotel This is a fantastic opportunity to join a large Sydney based hotel group which encourages career growth opportunities. Sonnel Hospitality Group owns and operates multiple venues throughout Sydney. Whilst we have been established in the hotel industry for more than 30 years, we are always looking to increase our hotel...

  • Team Leader Recruitment

    2 weeks ago

    Eastwood, Australia SA Government -SA HEALTH Full time

    **SA Health** **Job reference**: 850093 **Location**: 5063 - EASTWOOD **Job status**: Ongoing **Eligibility**: Open to Everyone - **SA Ambulance Service, Workforce Services, Human Resources**: - **Salary: $106,512.00 - $115,137.00 p.a. - ASO7 - Full Time / Ongoing** The Team Leader Recruitment is accountable to the Manager Human Resources for...

  • Clinical Leader

    7 days ago

    Eastwood, Australia Eldercare Full time

    Eldercare is a leading not-for-profit aged care provider in South Australia with 1800 employees. Our workplace culture embraces teamwork, innovation, and a dedication to our purpose of delivering peace of mind with our care._ Eldercare is seeking Expressions of Interest for the role of Clinical Leader - RN Level 2. As the Clinical Leader, you will be an...

  • Ect Educational Leader

    6 days ago

    Eastwood, Australia Early Learning Placements Full time

    Paying way above award!!! - Exceeding Preschool!! This amazing 40 place Exceeding Preschool is located in Eastwood (North-West Sydney) and they are seeking an experienced ECT to join the team. Street parking is available as well as a short 5-10 minute walk to the nearest Bus and Train Station, as well as Cafes, Chemists, Gyms, Parks and Supermarkets, our...

  • Room Leader/ Childcare Teacher

    6 days ago

    Eastwood, Australia Ekon Pty Ltd Full time

    **The role**: We are looking for a qualified and experienced ECT to join our team and lead the preschool program! As the room leader, you will use your experience and knowledge to provide high quality educational programs and learning environments to our children to help them reach their full potential. You will work closely with the leadership team to...

  • Contract / Vacation

    7 days ago

    Eastwood, Australia Sarah Group Holdings Full time

    Partner with leaders to drive people strategies that enhance business performance. - Join a fun, motivated & collaborative team working in a fast-paced environment. - Enjoy a 12-month parental leave contract with a strong, people-first culture. **About Us** Sarah Constructions has been a proud South Australian owned and operated building contractor and...

  • HR Business Partner

    7 days ago

    Eastwood, Australia Sarah Full time

    Partner with leaders to drive people strategies that enhance business performance. - Join a fun, motivated & collaborative team working in a fast-paced environment. - Enjoy a 12-month parental leave contract with a strong, people-first culture. **About Us** Sarah Constructions has been a proud South Australian owned and operated building contractor and...

  • Spiritual Care Coordinator

    1 week ago

    Eastwood, Australia Eldercare Full time

    **Spiritual Care Coordinator** Location: Eldercare Head Office at Eastwood Type: Part Time 0.6 FTE - days flexible At Eldercare, our purpose is heartfelt and profound: to bring peace of mind through compassionate care that nurtures mind, body and spirit. As one of South Australia’s leading not-for-profit aged care providers, we’re dedicated to...

  • Procurement & Contracts Manager

    2 weeks ago

    Eastwood, Australia Eldercare Full time

    Join Eldercare as our Procurement & Contracts Manager! Location: Eldercare Head Office, Eastwood Type: Full Time **At Eldercare, our purpose is simple but powerful: to deliver peace of mind with our care.** At Eldercare, we are committed to delivering exceptional care and support to older South Australians. As one of the state’s leading not-for-profit...

  • Accounts Payable Assistant

    2 weeks ago

    Eastwood, Australia Bridgestone Australia Full time

    Specialization: Finance & Accounting - Location: Eastwood, SA, AU, 5063 - Date Posted: 20 Jun 2025 **About the role**: As an Accounts Payable Assistant, you will support the Accounts Payable Relationship Officer by ensuring the accurate and timely payment of vendor accounts. You will be the key contact for accounts payable matters related to the Lube Mobile...

  • Korean Interpreter

    2 weeks ago

    Eastwood, Australia ContactLink Solutions Full time

    **WE ARE HIRING INTERPRETERS!!!** **LANGUAGE: KOREAN** **Requirements**: - 90% English proficiency - Steady wired internet connection - USB Wired headset - Windows 10 or MacOS **WHAT WE OFFER YOU**: - Fully remote position with a clear schedule - Full-time or part-time position - Immediate availability to start working after onboarding - Monthly...