Internal Sales Team Member

• Laverton - Victoria
• Full-time opportunity + attractive salary + superannuation + working with an awesome team environment
• Be part of a 145-year-old organisation that puts its people first and has their best interests at heart

ABOUT US

Family owned Dahlsens Family Companies has been operating since 1877 and is one of the largest independent suppliers of timber and building materials to many of the best home builders in Australia.

We offer a family-feel culture and work environment that sets us apart from others in the industry. We are part of a 70-site national group, including Dahlsens, Cairns Hardware and Nortruss with over one thousand trusted support team professionals, trade experts, drivers, and yards people. Dahlsens invest in our people, partners, and communities to make a positive and sustainable contribution.

Our people live and breathe the Dahlsens Values daily; Take Responsibility, Grow Together, Everyone Contributes.

145 years of experience, so we know what we are talking about…. keep reading if you are looking for big things.

ABOUT THE ROLE

At Dahlsens, we prioritise our customers more than anything else. As an Internal Sales Team Member, you will be the voice of Dahlsens, providing outstanding service to builders who rely on us for quotes and orders. In this role, you will play a crucial part in overseeing the sales process from start to finish, ensuring seamless transactions and exceptional customer experiences. As a valued member of our friendly and positive environment, you will report directly to the Branch Manager and be empowered to always have the customers' best interests. Building strong relationships will be a core aspect of your responsibilities, allowing you to quickly establish a network of connections.

This position will suit someone who is looking for a long term career where there will be opportunities for growth and advancement.

RESPONSIBILITIES WILL INCLUDE

• Efficiently process customer orders and quotes via phone and email
• Prepare accurate and detailed quotes for customer orders
• Follow up with builders to successfully convert quotes into orders
• Proactively monitor orders, promptly communicating any delays to builders
• Review invoices to ensure accuracy at all times
• Monitor stock levels to effectively meet supply and demand requirements
• Utilise a cross-selling approach to promote our comprehensive product ranges to builders
• Maintain a high level of site safety awareness and duty of care for your team, staff, and site visitors
• Demonstrate a proactive, hands-on attitude with a "can do" approach

QUALIFICATIONS AND SKILLS

• Strong background in delivering exceptional customer service
• Understanding of the building process and/or knowledge of building materials and timber (preferred)
• Clear and effective communication skills, both verbal and written
• Meticulous attention to detail and a high degree of accuracy
• Outstanding problem-solving abilities
• Proficiency with IT systems or a quick learner in adapting to new technology
• Previous experience working in a warehouse or storage yard
• Forklift license (desirable)

RECRUITMENT AGENCIES

We kindly ask that recruitment agencies do not contact us or any Dahlsens team member about this role. We're managing this recruitment directly and aren't seeking agency support at this time.

PERKS

• Take a day off on your birthday and still get paid for it.
• Be part of something strong, we really are growing together.
• Your contribution is valued and celebrated; the company culture lives this.
• An impressive 'Be Well' program supporting you and your wellbeing.
• Free Employee Assistance Program (EAP) for you and your family members.
• Access to our awesome reward and benefits platform with cashback discounts at over 400 retailers such as Adidas, Woolworths, Coles, Ikea, Woolworths, Myer, Rebel Sports + more
• Education Assistance Program - your development is important.
• Uniform provided so you can look the part when customer facing.
• Team member discounts may be available (T&C may apply)
• Work with a great bunch of friendly people who want to see you succeed.

PLEASE NOTE

The successful applicant will be subject to a comprehensive reference and background checking prior to employment; including a Pre-employment Medical Assessment & National Police& Right to Work

We are an equal opportunity employer with a zero tolerance to Drugs and Alcohol in the workplace and we do conduct regular random workplace testing.

Only applicants with the Right to Work in Australia will be considered for this position.

If this sounds like the right job for you, and your skills and enthusiasm, click the 'Apply for this job' now and include your Resume and Covering Letter.