Inbound Customer Service Representative

1 week ago

Melbourne, Victoria, Australia CPM Australia Full time $40,000 - $80,000 per year

We are growing We're currently looking for multiple Inbound Customer Service Representativesto join one of our existing Inbound Contact Centre teams

About us:

CPM Australia, as part ofCPM Group of Companiesis a leading national field marketing agency representing a range of industry leading organisations in finance, insurance, automotive, consumer electronics, cloud-storage, utilities, FMCG, health & beauty, to just name a few With over 40,000 interactions with customers per week, we achieve this by having more authentic conversations with customers than anyone else

About the role:

Our client is trusted by consumers as a GLOBAL LEADER in after-sales care across consumer electronics and home appliances. They provide flexible solutions for rapid repair, replacement, or upgrade. 

As an Inbound Customer Service Representative, you will:

  • Deliver exceptional customer service to customers over the phone.
  • Ensure all customer queries are resolved within a timely manner.
  • Data entry for accurate maintenance of our database.
  • Handle consumer communication enquiries and providing them with a highly personalised experience throughout.
  • Commit to consumer advocacy and deliver great outcomes for both the consumer and our client.

About you:

  • Previous Contact Centre experience highly regarded.
  • Excellent communication skills and attention to detail.
  • Strong negotiation and problem solving skills
  • Self-motivated, have a positive attitude and are a team player.
  • Ability to think on your feet.
  • Strong computer and systems literacy, Salesforce/CRM experience desirable.
  • You are a target orientated individual who strives to meet the goals set for them.
  • Willing to learn & thrive being a part of a supportive, inclusive team.

What we offer:

  • Attractive hourly rate; $33.38 plus superannuation (casual employment).
  • Flexible hours between Monday – Saturday.
  • Full paid training and induction provided.
  • Mates rates with corporate partners e.g. health insurance, retailers and more.
  • Ongoing training and development programs (internal & external).
  • Opportunities to move into other areas within the business both in Australia and globally.
  • Working for one of Australia's leading field marketing agencies.
  • Conveniently located minutes away from Westfield Knox shops, cafes, restaurants, etc
  • Access to employee discounts at Westfield Knox shopping centre.
  • Collaborative, innovative, and engaging culture.
  • Friday afternoon social gatherings every week with weekly fresh fruit delivered, on-site coffee machine and pool table.
  • Monthly STAR awards to recognise and reward employees for demonstrating CPM's core values.
  • Discounted onsite staff parking.
  • 24/7 access to our Employee Assistance Program.

This is not an opportunity to be missed so APPLY ONLINE NOW

Please note, only shortlisted candidates will be contacted.

  • Inbound Customer Service Representative

    2 weeks ago

    Melbourne, Victoria, Australia beBeeCustomerService Full time $55,000 - $75,000

    Job OpportunityWe are currently seeking experienced Inbound Customer Service Representatives to join our team. This is a fantastic opportunity for individuals who thrive in fast-paced environments and provide exceptional customer service.About the RoleHigh volume calls - Inbound Call Centre - Assisting customers via the phone to meet their needsProviding...

  • Inbound Customer Service

    2 days ago

    Melbourne, Victoria, Australia Antico Coffee Full time

    Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where every interaction is an opportunity to make a positive impact? If so, we want you to join our team as an Inbound Customer Service representativeAs an Inbound Customer Service Representative, you will be the first point of contact for our valued...

  • Inbound Sales Representative

    1 week ago

    Melbourne, Victoria, Australia The Trustee for Safety Xpress Unit Trust Full time $60,000 - $80,000 per year

    About the role This is a full-time Inbound Sales Representative position based in Keysborough, Victoria. You will be joining the dynamic team at Safety Xpress, a leading provider of workplace safety solutions. In this role, you will be responsible for handling inbound sales enquiries and providing exceptional customer service to help customers find the...

  • Inbound Sales and Customer Service

    5 days ago

    Melbourne, Victoria, Australia KeepCup Full time $104,000 - $130,878 per year

    About the role Join the KeepCup team as an Inbound Sales and Customer Service representative. In this full-time role, based in our Clifton Hill, VIC office, you will be responsible for providing outstanding customer service and driving sales for our reusable cup products. As a key member of the customer service team, you will play a vital role in building...

  • Customer Service Representative

    1 day ago

    Melbourne, Victoria, Australia beBeeCustomerService Full time $20,000 - $30,000

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.The successful candidate will be responsible for delivering exceptional customer service through technical and specification support, maximising sales opportunities from inbound and outbound customer contact, and managing sales...

  • Inbound Sales Representative

    1 week ago

    Melbourne, Victoria, Australia JTA Health Safety & Noise Specialists Pty Ltd Full time $60,000 - $80,000 per year

    Job Title - Inbound Sales Representative RoleJoin JTA – one of Australia's leading independent workplace consultancies. We have been delivering practical, accredited services in occupational health, hygiene, safety and noise for over 35 years.Who we areAll businesses face environmental and safety risks- Some immediate and obvious, others long-term and...

  • Part-time Inbound Customer Service Agent

    6 days ago

    Melbourne, Victoria, Australia beBeeCustomerService Part time $56,248 - $79,146

    Customer Service RepresentativeWe are seeking experienced inbound customer service representatives to handle high-volume inbound calls and assist customers via phone.Key Responsibilities:Handle multiple calls simultaneously.Provide excellent customer service at all times.Contribute to the success of the business by making recommendations for...

  • Customer Service Representative

    1 day ago

    Melbourne, Victoria, Australia beBeeCustomerSupport Full time $98,826 - $107,387

    Customer Service RepresentativeDelivering exceptional customer service is at the heart of our business. As a key member of our team, you will be the first point of contact for valued customers.Our ideal candidate has a passion for delivering top-notch service in a fast-paced environment where every interaction is an opportunity to make a positive impact.Key...

  • Customer Service Representative

    6 days ago

    Melbourne, Victoria, Australia beBeeCustomerService Full time $60,000 - $85,000

    Delivering exceptional customer experiences is at the heart of this role.As a customer service representative, you will be responsible for handling inbound and outbound calls, assisting with everyday banking enquiries. This comprehensive role includes tasks such as arranging payments, updating account details, issuing statements, and changing PINs.Over time,...

  • Telphone Inbound Customer Service Position

    7 days ago

    Melbourne, Victoria, Australia beBeeCustomerService Full time $2,834 - $3,235

    Customer Service RepresentativeWe are seeking a skilled and dedicated individual to join our customer service team as a telephone inbound representative. In this role, you will be responsible for handling customer inquiries and resolving issues in a timely and professional manner.About the RoleProvide exceptional customer service via phone to resolve...