Inbound Customer Service Representative

7 days ago

Melbourne, Victoria, Australia CPM Australia Full time $40,000 - $80,000 per year

We are growing We're currently looking for multiple Inbound Customer Service Representativesto join one of our existing Inbound Contact Centre teams

About us:

CPM Australia, as part ofCPM Group of Companiesis a leading national field marketing agency representing a range of industry leading organisations in finance, insurance, automotive, consumer electronics, cloud-storage, utilities, FMCG, health & beauty, to just name a few With over 40,000 interactions with customers per week, we achieve this by having more authentic conversations with customers than anyone else

About the role:

Our client is trusted by consumers as a GLOBAL LEADER in after-sales care across consumer electronics and home appliances. They provide flexible solutions for rapid repair, replacement, or upgrade. 

As an Inbound Customer Service Representative, you will:

  • Deliver exceptional customer service to customers over the phone.
  • Ensure all customer queries are resolved within a timely manner.
  • Data entry for accurate maintenance of our database.
  • Handle consumer communication enquiries and providing them with a highly personalised experience throughout.
  • Commit to consumer advocacy and deliver great outcomes for both the consumer and our client.

About you:

  • Previous Contact Centre experience highly regarded.
  • Excellent communication skills and attention to detail.
  • Strong negotiation and problem solving skills
  • Self-motivated, have a positive attitude and are a team player.
  • Ability to think on your feet.
  • Strong computer and systems literacy, Salesforce/CRM experience desirable.
  • You are a target orientated individual who strives to meet the goals set for them.
  • Willing to learn & thrive being a part of a supportive, inclusive team.

What we offer:

  • Attractive hourly rate; $33.38 plus superannuation (casual employment).
  • Flexible hours between Monday – Saturday.
  • Full paid training and induction provided.
  • Mates rates with corporate partners e.g. health insurance, retailers and more.
  • Ongoing training and development programs (internal & external).
  • Opportunities to move into other areas within the business both in Australia and globally.
  • Working for one of Australia's leading field marketing agencies.
  • Conveniently located minutes away from Westfield Knox shops, cafes, restaurants, etc
  • Access to employee discounts at Westfield Knox shopping centre.
  • Collaborative, innovative, and engaging culture.
  • Friday afternoon social gatherings every week with weekly fresh fruit delivered, on-site coffee machine and pool table.
  • Monthly STAR awards to recognise and reward employees for demonstrating CPM's core values.
  • Discounted onsite staff parking.
  • 24/7 access to our Employee Assistance Program.

This is not an opportunity to be missed so APPLY ONLINE NOW

Please note, only shortlisted candidates will be contacted.

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