Contact Centre Representative

37 minutes ago

South Melbourne, Victoria, Australia Weploy Full time $68,320 per year
Contact Centre Representative – Online Retailer

South Melbourne (On-Site)

3-Month Fixed Term Contract – strong potential to extend

$56,600 pro rata + penalty rates for Public Holidays (equivalent $34 per hour + Super)

Monday–Friday, 9:00 AM–5:30 PM

Start Date: 24 Nov or ASAP

Our client, a fast-growing and well-known online retailer, is gearing up for their biggest sales period of the year - and they're looking for confident, customer-focused legends to join their inbound support team

This is the perfect opportunity for someone with previous call centre experience, who thrives in fast-paced environments, loves problem-solving, and enjoys creating brilliant customer experiences.

What you'll be doing
  • Managing high-volume inbound calls per day) related to products and services
  • Supporting customers during an exciting Black Friday and Christmas sales influx

  • Handling a mix of service-based queries including:

  • Delivery delays

  • Refund and return requests
  • Complaints and escalations
  • Payment processing
  • Online product questions
  • Investigating issues, finding quick solutions, and leaving customers feeling genuinely supported
  • Navigating multiple systems to update orders, track deliveries, and action customer requests
What we're looking for
  • 6–12 months call centre experience (essential)
  • Fully availability over Xmas period (public holiday dates optional to work)
  • Excellent verbal communication – clear, warm, and confident
  • A natural problem solver who enjoys untangling tricky situations
  • Ability to stay cool and compassionate in a high-volume environment
  • Someone organised, reliable, and ready to jump straight in
Why you'll love it
  • Step into an exciting period of growth and high activity
  • Join a fun, fast-moving team that knows how to work together
  • On-site role in vibrant South Melbourne
  • Strong likelihood of extension or ongoing work
Interview Process

  • Online skills assessment (20–40 mins)

  • Sales Director video interview (20 mins)

  • Interview onsite (2 people)

If you want a role that keeps you busy, engaged, and genuinely challenged, this is the one. Apply now

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