Customer Service Representative Opportunities

17 hours ago

South Melbourne, Victoria, Australia Kogan Full time $60,000 - $90,000 per year
We're looking for  customer-centric and solutions-focused team members to help drive the experience Our Customer Care team is our direct eyes and ears to our customers, and the feedback that they receive helps us to constantly improve the customer experience. By striving to make every customer experience a positive one, they're able to facilitate the growth of our business  
In this role, you'll be responsible for delivering an outstanding customer experience by resolving queries, supporting best practice, and acting as a strong advocate for our customers.
Whether you're a recent graduate to kick off their career or have a passion for tech and exceptional customer experiences, this is a fantastic role to work within a dynamic, fast-paced and innovative space and be part of an iconic, ASX listed eCommerce business In this role you'll be responsible for:
  • Taking ownership of escalated customer queries and issues, ensuring timely and effective resolution via Salesforce, SAP, phone and other systems.
  • Providing one-on-one support to customers via email and phone, always representing with professionalism and empathy.
  • Processing customer refunds, credits and replacements accurately and efficiently.
  • Liaising with freight carriers to ensure prompt and reliable delivery of orders.
  • Collaborating with internal teams to resolve queries and identify opportunities to improve the customer experience.
  • Staying up to date with products and trends to provide informed advice to customers.
  • Contributing to the smooth operation of the Customer Care team by ensuring all tasks are completed with accuracy and efficiency.
  • Assisting with the creation, testing, documentation and rollout of new processes
  • Supporting training and development by assisting with onboarding, shadow sessions, and capability building for overseas agents.
To be successful in this role, you should be:
  • A University Degree will be highly regarded, but is not essential
  • Customer centric and willing to go above and beyond to ensure our customers have an exceptional experience
  • An effective and empathetic communicator. You'll be able to articulately and clearly engage via different channels, including phone and email
  • Tech-savvy and ability to use various IT and cloud-based tools to improve efficiency and productivity
  • Have an excellent attention to detail, with an ability to move through volume tasks with accuracy and efficiency
  • An excellent multitasker  – you'll be managing multiple projects and priorities at once, keeping everything on track without missing a beat
  • Ready to challenge, be challenged, and work within our highly disruptive business model.
Why
  • Work with an incredible team to solve important challenges, helping to drive Australia and New Zealand's eCommerce future
  • Your role has a lot of ownership, autonomy and little red tape
  • You'll be empowered to achieve positive outcomes and your work will have a real impact
  • You'll be at the forefront of the eCommerce industry  with us and be part of a company that are the Pioneers of eCommerce in Australia
  • Be an Intrepreneur, playing a hands on role in shaping our strategy at our HQ
  • A range of employee benefits such as; complimentary Kogan First Membership, team exclusive discounts, Health & Wellness program, Learning & Development and Lunch & Learns, Hackathons, Team member referral program, Company and team events and celebrations, community engagement (volunteering) and extensive career development opportunities plus loads more
To apply
Express your interest in this opportunity by uploading your CV and Cover Letter, outlining your interest in the position and how you think you can help grow the Kogan business.
Hot tip, generic Cover Letters won't cut it here Stand out with an application that shows a deep knowledge of the  business and how we operate, to allow yours to be looked upon more favourably.
Innovative thinking got our business to where it is now, so it makes sense that we look for like-minded problem solvers As a first step to our process, all new candidates will be sent testing, so be sure to keep an eye out for it 
About Us We're , Pioneers of eCommerce in Australia.
At  we offer rewarding careers, where you build your skills, are mentored by the best in the industry and get to share your expert knowledge in an innovative Company where your ideas and opinions count. You get to solve really important challenges to drive eCommerce's future,  and get to do it with a great team culture and benefits
Join  to master your craft, do your best work, make a real difference and work with the best.  At , your work will have an immediate impact on transforming the Australian and New Zealand retail environment. 
Heads up  is a fast-paced business - our vacancy close dates are subject to change. We will assess applications as they are received, so don't wait to apply All new  team members are required to undergo a National Police Record check and must have full-time Australian working rights

  • Customer Service Representative

    1 week ago

    Melbourne, Victoria, Australia Mouser Electronics Inc. Full time $45,000 - $60,000 per year

    Our Melbourne, Australia office, is searching for a Customer Service Representative that will strive to provide an optimal customer service experience for our customers.  As a Customer Service Representative for Mouser, you will correspond with customers via telephone, email and chat, accurately process various types of customer requests and inquiries...

  • Customer Service Representative

    1 week ago

    Melbourne, Victoria, Australia Hertz Australia Pty Ltd Full time $50,000 - $80,000 per year

    Customer Service RepresentativeFull Time PositionMelbourne, VICHertz is more than a rental car business. It is a global company proud to dedicate itself to meeting customer needs by offering a wide variety of vehicles and services. Boasting a rich history of significant first steps, ambitious ideas and innovation, Hertz has evolved into the reputable global...

  • Customer Service Representative

    1 week ago

    Melbourne, Victoria, Australia HotDoc Full time $50,000 - $60,000 per year

    Role Purpose & ContextAt HotDoc, our purpose is to enable the best possible patient experience for everyone in Australia. We're passionate about building products that have a real impact on patient health outcomes and delivering services that support the growth and sustainability of Australian healthcare.As a Customer Service Representative at HotDoc, you...

  • Customer Service Representative

    1 week ago

    Melbourne, Victoria, Australia pay Full time $50,000 - $80,000 per year

    Customer Service RepresentativeWe're changing the way businesses manage payments and rewards. Since our first transaction in 2021, we've onboarded over 50,000 businesses, processed billions in payments, and issued billions of rewards points. As we continue to scale in Australia and launch into the US under , our mission is simple: to turn every payment into...

  • Customer Service Representative

    3 days ago

    Melbourne, Victoria, Australia Scape Full time $40,000 - $60,000 per year

    THE IDEAL CANDIDATEAre you a passionate Customer Service Representative looking to join a team of legends? If you love a role filled with variety, where each day brings new challenges and rewards, you've found your perfect fit at Scape.As a Customer Service Representative, you'll be the face of Scape, delivering top-notch service and support to our residents...

  • Customer Service Representative

    3 days ago

    Melbourne, Victoria, Australia Abco Products Full time $40,000 - $120,000 per year

    Join a national leader in cleaning and hygiene solutions.Abco Products is a leading national supplier of cleaning and hygiene products, proudly serving a diverse range of clients across Australia and New Zealand. We're currently seeking an experienced and enthusiastic Customer Service Representative to join our growing team based in Truganina, VIC.If you're...

  • Customer Service Representative

    1 week ago

    Melbourne, Victoria, Australia Recoveriescorp Full time $60,000 - $80,000 per year

    493335Boxhill, VIC, Australia, 3128Fixed-TermFull-timeWhat's in it for you;Vibrant Workplace: Be part of a fun, supportive, and inclusive team environment where culture matters.Wellbeing First: Enjoy perks like employee discounts, health and wellness initiatives, 24/7 EAP support, and discounted health insurance.Recharge & Celebrate: Take an annual...

  • Customer Service Representative

    2 weeks ago

    Melbourne, Victoria, Australia Megasorber Pty Ltd Full time $60,000 - $80,000 per year

    About UsMEGASORBER is a leading Australian manufacturer of innovative soundproofing materials and solutions, supplying industries including architecture, building & construction, marine, transport and defence. We're a fast-growing, customer-focused team based in Melbourne's eastern suburbs.The RoleWe are seeking a proactive and detail-oriented Customer...

  • Customer Service Representative

    5 days ago

    Melbourne, Victoria, Australia Carbiz Full time $27 - $28

    $27-$28 p/h +  Super + APR + Bonus IncentivesFull-time opportunities availableCollaborative team culture and surrounded by like-minded individualsCarbiz is on the lookout for motivated, personable, and detail-focused individuals to join our Operations team as Customer Service RepresentativesAbout Us:Carbiz is proud to be a HRD 5 star employer of choice...

  • Customer Service Representative

    3 days ago

    Melbourne, Victoria, Australia Probe CX Full time $45,000 - $65,000 per year

    About the role We're looking for multiple Customer Service Representatives on a casual basis to help customers plan their journey to ensure they get where they need to be. Before long you'll also be supporting customers with ticketing and regional travel inquiries. Not only will you have the chance to interact with diverse customers, but you'll also have...