Customer Service Representative

2 days ago

South Melbourne, Victoria, Australia CreativeCubes Full time $45,000 - $65,000 per year
About the Job:

ABOUT THE COMPANY: Our Customer Service Team fosters an inclusive, vibrant atmosphere where diverse individuals and businesses thrive in beautifully designed workspaces. This role is integral to the heart of our rapidly growing company. As we continue to expand, new opportunities for career growth are constantly emerging. We're seeking a dynamic individual passionate about making a difference and eager to contribute to our vibrant coworking environment.
CUSTOMER SERVICE:
  • Proactive Problem Resolution: Anticipate potential customer issues and resolve them swiftly and efficiently.
  • Help create and foster a warm, welcoming, professional environment for internal and external customers.

RESPONSIBILITIES:
  • Attend all daily requirements regarding the space's opening/closing, member requirements, sales leads when required, meeting room bookings, and mail distribution when needed.
  • Work with the Space Team to facilitate internal/external event promotions and foster a community environment.
  • Complete new member induction, onboarding/offboarding processes, and practices that align with organizational procedures.
  • Service meeting rooms with coffee deliveries, introduce clients to the space, and set up the meeting rooms for the space's day-to-day operation.
  • Provide support to the other Team Members and Management to ensure the smooth day-to-day running of CreativeCubes.Co
  • Ensuring the 'Daily Checklist' for your location is completed during the day according to the Space & Organizational.
  • When necessary, assist with projects and support a Business Centre lead with projects when required.

ENQUIRIES AND NETWORKING:
  • We welcome all enquiries showing the highest level of hospitality and following current Procedures.
  • Assist with following up enquiries as directed from time to time.
  • Assist with hosting and organizing networking and community events.

MAINTENANCE:
  • Reporting and completion of all maintenance requests both internally and with building management.
  • Work with other Team Members to ensure the centre is always in excellent condition.

OTHER:
  • Any other duties reasonably requested in line with any of the above.
  • I have read and accept the conditions of the Job Description for the position of Customer  Services Representative as detailed above.

Desired Experience:
  • 2-3 years of experience working a customer service role.
  • University Graduate preferred.
  • Customer Service and sales experience is a must.
  • Hotel Operations or Concierge background is a plus.
  • Strong self-awareness.
  • 2 + years of operational and or facilities management.
  • Demonstrate strong moral values, empathy, passion, career aspirations, and positive living.
  • Strong communication, organization, and project management skills.

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