Customer Service Agent

2 days ago

South Melbourne, Victoria, Australia Citrus Group Pty Ltd Full time $70,000 - $73,000 per year

Are you passionate about helping customers and delivering outstanding service? This is your chance to join one of Australia's most recognised online retailers—a publicly listed company offering everything from electronics and appliances to homewares, mobile, and internet services.

We're looking for enthusiastic Customer Service Representatives to join our client's high-performing support team. If you love solving problems, talking to people, and making someone's day a little easier, we want to hear from you

Key Responsibilities

  • Deliver exceptional customer service across every interaction
  • Assist customers by working closely with internal teams when required
  • Use available tools and resources to offer helpful advice based on the customer experience model
  • Respond promptly to phone & email enquiries and resolve complaints effectively
  • Escalate matters appropriately and contribute to investigations where required

About You

  • Previous phone-based call centre experience
  • Strong attention to detail
  • A positive, resilient, and team-focused attitude
  • Excellent written and verbal communication skills

What's On Offer Full-time role, Monday to Friday, 9:00am–5:30pm

$34 per hour (including super)

Immediate start

Contract until 6 February 2026, with potential to extend or transition to permanent

Work with an established, trusted ASX-listed brand

If you're ready to take the next step in your customer service career, APPLY NOW

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