Customer Service Representative

46 minutes ago

South Melbourne, Victoria, Australia b52383dd-a019-44e7-b295-b06ce7bc0d46 Full time $40,000 - $60,000 per year

What's in it for you;

  • Vibrant Workplace: Be part of a fun, supportive, and inclusive team environment where culture matters.
  • Wellbeing First: Enjoy perks like employee discounts, health and wellness initiatives, 24/7 EAP support, and discounted health insurance.
  • Recharge & Celebrate: Take an annual "Unplugged Day" to reset, and swap cultural holidays to celebrate the days that mean the most to you.
  • Career Builder: Unlock opportunities to progress into support, leadership, or other roles that align with your career goal.

The Role

This is a short-term project starting as soon as possible. While the initial engagement is temporary, successful candidates will have the opportunity to move to other programmes and ongoing roles within the organisation at the conclusion of the project.

Working as a Tier 2 Customer Service Representative, you'll handle escalated customer enquiries and complex issues that require advanced problem-solving skills. You'll manage inbound calls, provide expert guidance, and ensure timely resolution while maintaining a positive customer experience.

Key Responsibilities;

  • Respond to escalated customer calls and resolve issues efficiently.
  • Investigate and troubleshoot complex queries, liaising with internal teams as needed.
  • Provide clear, empathetic communication and maintain high service standards.
  • Document interactions accurately and follow compliance guidelines.
  • Identify opportunities to improve processes and enhance customer satisfaction.

What We're Looking For;

  • Previous experience in customer service, ideally in a Contact Centre.
  • Strong verbal communication and active listening skills.
  • Ability to manage multiple channels of communication
  • Problem-solving mindset with attention to detail.
  • Familiarity with CRM systems and call management tools.

Why You'll Love This Role;

  • A Team That Knows Balance: Enjoy a workplace that mixes fun with focus – from shared food days and social catch-ups to recognising and rewarding the hard work that helps us succeed together.
  • Convenient Office Location : Our office is conveniently located close to public transport, cafés, and local amenities, making your day smoother.
  • Grow Your Career: Build your future in a workplace that develops talent from within, offering opportunities to step up, expand your skills, and shape your career path.
  • Skills Over Resumes: We see your potential beyond your work history – show us what you can do through our interactive skills assessment.

About Us;

Symbos is a dynamic and fast-paced group of businesses, committed to delivering service excellence across contact centre operations, legal services, software solutions, and customer engagement. Our group includes Recoveriescorp, Symbos CX, Mason Black + Mendelsons Lawyers, and Sourcewiser. With a strong focus on compliance, innovation, and collaboration, we deliver tailored solutions across a range of industries to meet our clients' unique needs. We believe in the power of great people and are proud to work with talented professionals who drive our success.

We understand that in order to achieve our mission, we must engage a workforce that represents the diverse communities and customers we support. That's why we are committed to ensuring everyone is treated fairly, with respect and provided with inclusive and equal employment opportunities. We encourage applications from people of all ages, nationalities, abilities and cultures including indigenous peoples; people from culturally diverse backgrounds; people with disabilities and all members of the LGBTQIA+ community.

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