Administration and Customer Service Officer

5 days ago

Ballina New South Wales, Australia Ballina Shire Council Full time $63,300 - $72,300 per year

ABOUT US

Change your lifestyle and live and work in a vibrant community and great coastal environment.

Ballina Shire Council is situated on the Far North Coast of New South Wales, 20 minutes from Byron Bay and one hour from the Gold Coast. The shire is a popular tourism destination with pristine beaches, rainforest retreats and hinterland hideaways.

ABOUT THE ROLE

Position

We are seeking a suitably experienced and customer focused individual to join Council's Development Services team. The position is responsible for providing high level administration and customer service support associated with the development assessment and building certification functions of Council.

Council is seeking applications from candidates interested in either part time or full time employment.

To be successful you will bring

  • Behaviour that positively demonstrates Council's values of: creative, accessible, respect, energetic and safe.

  • Certificate III Business Administration or equivalent, and/or relevant work experience in an administrative/customer service role.

  • Demonstrated experience in the delivery of administrative support in a busy office environment.

  • Proven sound interpersonal skills with the ability to provide excellent customer service.

  • Demonstrated well developed communication skills, oral, written and interpersonal.

  • Proven ability to work independently and in a team environment.

  • Demonstrated computer literacy with an efficient typing speed and experience in the Microsoft Office suite of applications and other corporate software.

The rewards

  • An annual full time salary range of $63,300 to $72,600 (plus 12% superannuation) dependent upon skills, experience and qualifications.

  • Flexible work arrangements to support your lifestyle, including a rostered day off working arrangement for full time staff (19 day month, 9 day fortnight or 4 day week,
    subject to operational requirements and approval).

  • Ongoing professional development and training opportunities

  • Job security and a supportive, values-driven workplace culture

  • Health and wellbeing initiatives, including Fitness Passport member options

  • Meaningful work that contributes to the sustainability and liveability of our region.

  • An inclusive culture where all our people are valued, EEO, diversity and differences are respected.

  • An absolute focus on our peoples' safety and well being.

  • Generous Award workplace conditions.

Click here to view the Position Description and Information Package.

Applications close

11.30pm on Tuesday 9 September 2025

Specific enquiries

Andrew Smith | Manager Development Services |

How to apply

Please Note:  Once you start your online application, you are able to save and return to it later. This 'unsubmitted' application will be visible to Council.  You must use your email address, and not one used previously by another person who has applied for a position with Council.

You may wish to prepare your responses in a Word document.  You can then COPY and PASTE your answers from Word into the below fields.

Have your Resume document ready to go.

Fill out all questions below.  You will then be prompted to attach your resume and other documents (if applicable).

Review your application to confirm everything is correct.  Click "Confirm" to submit your application.

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