Payroll Production Service Officer

Clerk Grade: 5/6
Salary Range: $99,938 - $110,271 plus superannuation and leave loading Employment Type: Full-Time, Temporary up to July 2026
Location: Parramatta, Orange and Goulburn - Hybrid opportunity. In-office requirement 2-3 days a week as a minimum, which could be subject to change based on applicable DCS workplace policies.
Application Closing: Wednesday, 15 October 2025 [9:59am]
About Us

Department of Customer Service (DCS) transforms the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make Government work better. DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.

About the team
Government Shared Services (GSS) is a new division in DCS that is leading the way in streamlining processes and transactional shared services to allow our people to better focus on their customers and delivering their services.

We are developing and delivering a roadmap to leverage technology, streamline processes, replace legacy systems and deliver a consistent experience to more than 100+ agencies across 8 NSW Government Departments.

Join our team for a fantastic culture with dynamic collaboration and genuine long-term career support. We offer flexibility in work arrangements, diverse and fulfilling assignments, and prioritize work/life balance and wellbeing with initiatives like flex leave and access to support programs. Additionally, we are committed to fostering a diverse and inclusive workplace where everyone feels welcome, respected, and empowered to succeed.

What you will do

As a Payroll Production Service Office, you'll play a key role in delivering accurate and timely end to end payroll production processing that ensures employees are paid correctly and on time whilst ensuring ongoing compliance with legislative and reporting requirements and systems and processes are optimised and maintained.

You will be managing competing demands and multiple stakeholders while staying up to date with complex payroll regulations, superannuation, and salary packaging. Additionally, you'll contribute to the team's growth by identifying opportunities for process improvements, ensuring continuous development, and maintaining a high level of service and accuracy across the payroll function.

About You

• The successful candidate must demonstrate strong capabilities in:
• Excellent communication skills, both verbal and written, to effectively convey ideas and collaborate with team members.
• Strong problem-solving abilities to navigate complex challenges and adapt to evolving situations.
• Solid time management and organizational skills to prioritize tasks and meet deadlines efficiently.
• Strong teamwork and collaboration skills, with a willingness to contribute to group efforts and support colleagues in achieving objectives.
• High level administrative skills with the ability to prioritise tasks and competing demands.
• Ability to gain knowledge of the public sector employment framework including the legislation, statutory instruments, awards, and client and Government policies and guidelines and application to payroll processing.

What we need from you

An up-to-date CV (max 5 pages) and a cover letter (max 2 pages) outlining how your knowledge, skills and experience are aligned to the role. In your cover letter please share your motivation for applying for this position and your relevant skills.

Please note that assessments will be conducted for this role. This involves submitting your application for review, an interview, workplace assessment and reference checks.

A talent pool may be created from this recruitment action for future temporary or ongoing vacancies in roles with similar capability requirements

Salary Grade 5/6, with the base salary for this role starting at $99,938 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Michael Yoon via

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Wednesday, 15 October 2025 [9:59am]

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact or

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process