Customer and Stakeholder Administrator

22 hours ago

Rockdale New South Wales, Australia Service Stream Limited Full time $60,000 - $80,000 per year

ConnectSydney has a mission to serve our customers in a way that delivers sustainable outcomes every day for the customer, client and contractor. We apply our values to the way we do business and strive to achieve the Stewardship Principles in cooperation with TfNSW.

We have an exciting opportunity for a Customer and Stakeholder Administrator to join our business. The Customer and Stakeholder Administrator will provide ConnectSydney's Customer and Stakeholder team with administrative support.

Key Responsibilities:

  • Manage the outwardly facing community inbox, and assign actions to team members for response
  • Maintain data records for project communication and maintenance work
  • Support the functionality of the wider Customer and Stakeholder team
  • Update and maintain Consultation Manager recording and closing out all interactions
  • Organise distribution of collateral and information using

    traditional and digital channels
  • Work closely with ConnectSydney's Asset and Maintenance team to develop an understating of the network and team responsibilities.
  • Support research and survey programs to provide insights on Harbour Zone stakeholders, communities, and customers
  • Assist with the development of monthly data reporting
  • Assist with Transport for NSW (TfNSW) milestone weekly reporting requirement
  • Seek to provide a high level of customer service to bolster the organisation's reputation and build goodwill
  • Manage all data entry and record keeping relevant to the team function

About You:

  • Customer service experience is essential
  • Exposure to the building/construction/engineering sectors is desirable
  • Previous office administrative experience is desirable
  • Highly organised and methodical
  • Excellent attention to detail
  • Excellent written and verbal communication skills

Benefits of working with us include:

  • Flexible working - All flexibility requests are genuinely considered. This position is a hybrid role.
  • Growth – We are growing and there are opportunities for your career development across our business units.
  • Discounts - Access to hundreds of businesses such as Woolworths, Air BNB, The Iconic, JB HI-FI, Dan Murphys, Bupa Health Care, and Specsavers. We also offer access to novated leasing.
  • Paid leave - Parental, cultural, community service, study, corporate volunteering and purchased leave available.
  • Culture – We are dedicated to fostering a workplace environment that values diversity and inclusion, and we recognise and celebrate excellence throughout the year.

How To Apply

Please submit your interest with the apply button where you will be directed to create a profile on our system. We celebrate diversity at ConnectSydney and welcome applications from people who identify as Aboriginal and/or Torres Strait Islander, people with a disability or neurodivergence, and those from LGBTIQA+, Veteran or other diverse groups.

Feel free to email  for any inquiries on how we can best support you with reasonable adjustments to the recruitment process and a designated person will contact you regarding your inquiry.

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