Service Coordinator
5 days ago
Service Coordinator – Access Equipment
Erect Safe Access – Smeaton Grange, NSW
Full Time | Monday–Friday Hours available between 7:30 AM – 5:00 PM |
Join a leading access equipment company and take charge of service operations.
Erect Safe Access is a trusted provider of access equipment, offering a wide range of scissor lifts, knuckle booms, straight booms, man lifts, and telehandlers for both hire and sale. We pride ourselves on delivering fast, reliable service and expert support to our valued clients.
We are currently seeking a proactive and organised Service Coordinator to join our team. In this key role, you will be responsible for coordinating the daily schedules and activities of our service technicians in the workshop, ensuring jobs are completed efficiently and customer expectations are exceeded.
About the Role
This is a fast-paced coordination and support role where you will:
- Monitor job progress and follow up on outstanding work
- Communicate with customers regarding job status, ETAs, and service outcomes
- Order and allocate parts for field jobs
- Create and manage job bookings, service records, and technician timesheets
- Liaise with subcontractors where required
- Ensure timely invoicing for completed service jobs, including customer damage
- Support technicians with remote troubleshooting and part requirements
- Coordinate site inductions and assist with compliance documentation when required
What we are looking for
- Experience in a service coordination, dispatcher, or field operations role
- Mechanical or technical knowledge (access equipment experience preferred)
- Excellent time management and scheduling skills
- Strong communication and customer service abilities
- High attention to detail and confidence with job management software
- Proficient in Microsoft Office, especially Outlook and Excel
- Experience with AroFlo software (highly desirable)
- Ability to manage competing priorities and work calmly under pressure
Why Join Erect Safe Access?
- Join a trusted name in the access equipment industry
- Be a vital link between the workshop, road techs, and our customers
- Full-time, Monday to Friday hours – enjoy job stability
- Work in a supportive, experienced team environment
- Opportunities for growth and development
Apply Now
If you're ready to take the lead in coordinating a busy service team and thrive in a high-paced environment, we want to hear from you.
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