software trainer, client success

6 days ago

Carrum Downs, Victoria, Australia MediTrust Full time $80,000 - $120,000 per year

Are you a natural leader with a passion for training, technology, and building strong client relationships? We are offering an exceptional opportunity for a motivated and experienced individual to join our wonderful team and lead our client success and digital strategy.

REQUIREMENT

You must live in Melbourne, Australia.

ABOUT US

We are an innovative, fun, dynamic, and busy small software company in South Eastern Melbourne (Carrum Downs). We're a close-knit, hardworking team and pride ourselves on our relaxed office culture. As the market leader in our field for over 20 years, we are client-focused and dedicated to providing exceptional customer service and support.

ABOUT THE ROLE

We are looking for a 
Training, Client Success & Digital Presence Manager
 to own our client training programs, lead our support initiatives, and manage our online brand. In this varied role, your primary responsibilities will include:

  • Software Training & Onboarding:
     You will become an expert in our software, designing and leading engaging training sessions for new and existing clients. Your goal will be to develop a seamless onboarding experience that empowers our clients and ensures they feel confident and competent from day one.
  • Client Support:
     Acting as a key point of contact, you will provide timely and friendly assistance to clients, resolving escalated issues and ensuring their problems are solved effectively. Your ability to build positive, lasting relationships will be crucial to our clients' satisfaction and retention.
  • Digital Presence Management:
     You will take the lead in collaborating with our 3rd party provider to manage and grow our online presence. This includes overseeing content for our social media channels to ensure our digital identity is consistent, engaging, and aligned with our company goals.

We are looking for the right person who can grow with the company and our team. The most important qualities are your character, empathy, and attention to detail.

WHAT WE ARE LOOKING FOR

  • A natural ability to teach and explain technical concepts in a simple, clear manner.
  • Exceptional communication and interpersonal skills; you enjoy talking to people and building relationships.
  • Strong problem-solving skills and a patient, customer-focused mindset.
  • Excellent organizational skills with the ability to manage multiple priorities.
  • A tech-savvy individual who is a fast learner.
  • Someone who is proactive, detail-oriented, and a genuine team player.

SALARY

Based on experience (with regular pay reviews).

BENEFITS

  • A fun, welcoming, and supportive team environment.
  • A stable company that is a market leader.
  • A varied role with lots of opportunities for professional growth.
  • Regular pay reviews to reflect your contribution and growth.
  • Hybrid working from home arrangements 3 days a week once training period is complete.

DOES THIS SOUND LIKE YOU?

We'd love to meet you Please apply.

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