Operations/Client Manager

1 week ago

Carrum Downs, Victoria, Australia MediTrust Full time $104,000 - $130,878 per year
  • Flexible work options with a supportive, down-to-earth team
  • Diverse role: operations, client success & events
  • Make an impact in an innovative software company

ABOUT US

We're a medical software company delivering innovative solutions that make life easier for professional practices. Our team is collaborative, forward-thinking, and focused on creating great experiences for both clients, their staff and their patients.

THE ROLE

We're looking for an Operations/Client Manager who thrives in a varied role that blends operational oversight, client support, and project delivery. You'll be central to the smooth running of business processes, managing client-facing initiatives, and overseeing events alongside, all our team.

KEY RESPONSIBILITIES

  • Manage daily business processes,
  • Oversee client contracts and follow-up actions,
  • Gather requirements for new client installations, review data, and chase corrections,
  • Manage and complete data entry for client onboarding and setups with the team, ensuring accuracy,
  • Check and authenticate new client platforms are completed correctly and ready for client handover,
  • Coordinate client onboarding and Go Live with senior trainer and plan/manage client success support post onboard,
  • Provide low-level client troubleshooting solutions and manage day-to-day support with the team,
  • Log tasks with our developers and see tasks through to completion alongside the team,
  • Merchandise management and distribution,
  • Manage our software demonstration environment,
  • Lead and make decisions for conferences and product days alongside the team,
  • Run product and training webinars for clients, and
  • Manage "Too Hard" tasks with initiative

OUR IDEAL CANDIDATE/WHAT YOU'LL BRING

  • Experience in operations, client or account management (software/SaaS highly regarded),
  • Excellent organisational skills and high attention to detail,
  • Confidence in juggling a wide variety of tasks and priorities,
  • Tech-savvy, proactive, and solutions-focused,
  • Ability and experience running product and training webinars,
  • Brilliant verbal and written communication, and great interpersonal skills,
  • Genuine desire to assist clients achieve positive user experiences with software and has the best of the client in focus,
  • A love for working as part of a team and prioritising team culture,
  • Natural ability to listen to clients, empathise and understand their concerns, and
  • Take pride in your work and thive when doing your job well.

WHAT'S ON OFFER?

  • Hybrid working arrangements and a collaborative team culture,
  • A diverse role with an amazing team with like minded work ethics,
  • Opportunities to lead projects and drive operational improvements, and
  • Competitive salary and long-term career opportunity

This is a chance to take on a dynamic role where your work will truly matter — both to our team and our clients.

Apply today and be part of our journey

OperationsManager #ClientSuccess #SoftwareJobs #WeAreHiring

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