Customer Support Officer

5 days ago

Southport, Australia Affordable Interlock Systems Full time

Are you a dedicated professional with a knack for providing exceptional customer service and technical support? We are seeking a Customer Support Officer to join our team and be the frontline champion for our customers.

**Key Responsibilities**:

- **Issue Resolution**: Troubleshoot and resolve customer issues by leveraging your strong technical skills and ability to diagnose problems efficiently.
- **Salesforce Management**: Utilize Salesforce to log customer interactions, track issues, and maintain detailed records of customer communications.
- **Documentation & Reporting**: Demonstrate advanced proficiency in MS Word and Excel by preparing, editing, and managing reports, documentation, and process improvement plans.
- **Relationship Building**: Foster strong customer relationships by understanding their needs, providing tailored solutions, and following up to ensure satisfaction.
- **Continuous Improvement**: Work collaboratively with team members to identify opportunities for improving customer service processes and overall customer experience.

**Required Skills and Experience**:

- **Customer Service Expertise**: Proven experience in a customer support role, ideally as a Customer Support Officer, with excellent communication and interpersonal skills.
- **Technical Proficiency**: Strong computer skills with the ability to troubleshoot technical issues and guide customers through effective solutions.
- **Salesforce Experience**: Familiarity with using Salesforce to manage customer relationships and support operations.
- **MS Word & Excel Mastery**: Highly proficient in using MS Word and Excel for documentation, reporting, and data analysis.
- **Problem-Solving**: Ability to think critically, resolve issues quickly, and adapt to evolving customer needs in a dynamic environment.

**Why Join Us?**
- Become an essential part of a dedicated team committed to exceptional customer service.
- Enjoy opportunities for professional growth and training courses.
- Benefit from a competitive salary, comprehensive benefits package, and a supportive work environment.
- Play a key role in enhancing the overall customer experience and driving operational excellence.

If you are passionate about customer support and have the technical expertise to back it up, we encourage you to apply

Pay: From $70,000.00 per year

Schedule:

- 8 hour shift

Application Question(s):

- Do you have Salesforce Experience?
- Do you consider yourself highly proficient in Microsoft Word and Excel skills?

**Experience**:

- Customer support: 2 years (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person

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