Customer Support Officer

2 weeks ago

Southport, Australia Affordable Interlock Systems Full time

Are you a dedicated professional with a knack for providing exceptional customer service and technical support? We are seeking a Customer Support Officer to join our team and be the frontline champion for our customers.

**Key Responsibilities**:

- **Issue Resolution**: Troubleshoot and resolve customer issues by leveraging your strong technical skills and ability to diagnose problems efficiently.
- **Salesforce Management**: Utilize Salesforce to log customer interactions, track issues, and maintain detailed records of customer communications.
- **Documentation & Reporting**: Demonstrate advanced proficiency in MS Word and Excel by preparing, editing, and managing reports, documentation, and process improvement plans.
- **Relationship Building**: Foster strong customer relationships by understanding their needs, providing tailored solutions, and following up to ensure satisfaction.
- **Continuous Improvement**: Work collaboratively with team members to identify opportunities for improving customer service processes and overall customer experience.

**Required Skills and Experience**:

- **Customer Service Expertise**: Proven experience in a customer support role, ideally as a Customer Support Officer, with excellent communication and interpersonal skills.
- **Technical Proficiency**: Strong computer skills with the ability to troubleshoot technical issues and guide customers through effective solutions.
- **Salesforce Experience**: Familiarity with using Salesforce to manage customer relationships and support operations.
- **MS Word & Excel Mastery**: Highly proficient in using MS Word and Excel for documentation, reporting, and data analysis.
- **Problem-Solving**: Ability to think critically, resolve issues quickly, and adapt to evolving customer needs in a dynamic environment.

**Why Join Us?**
- Become an essential part of a dedicated team committed to exceptional customer service.
- Enjoy opportunities for professional growth and training courses.
- Benefit from a competitive salary, comprehensive benefits package, and a supportive work environment.
- Play a key role in enhancing the overall customer experience and driving operational excellence.

If you are passionate about customer support and have the technical expertise to back it up, we encourage you to apply

Pay: From $70,000.00 per year

Schedule:

- 8 hour shift

Application Question(s):

- Do you have Salesforce Experience?
- Do you consider yourself highly proficient in Microsoft Word and Excel skills?

**Experience**:

- Customer support: 2 years (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person

  • Customer Service Officer

    2 weeks ago

    Southport, Australia BGIS Full time

    **The Role** Using a flexible and adaptable approach, the responsibilities of the **Customer Service Officer **include the following: **Responsibilities**: - Answer incoming calls from clients. - Answer inquiries. - Lodging work requests using the nominated CMMS. - Handle complaints. - Ensure that work costs are completed within the approved cost limits. -...

  • Customer Service Officer

    5 days ago

    Southport, Australia St.George Full time

    You will be the face of St George helping our customers reach their financial objectives! - **Join a supportive team in our St Gerog South Port QLD branch**: - **Permanent full time role 38hours per week**: - **Customer service role working with the local community** The Westpac Group has a rich heritage and offers employees a multitude of opportunities....

  • Customer Relations Officer

    2 weeks ago

    Southport, Australia Southport Sharks Full time

    **THE PERKS** - Free Gym Membership - Food & Beverage Discounts - Accommodation Discounts - Free Parking - Fun, friendly, hard-working and professional team **THE ROLE** We are looking for a **Customer Relations Officer**who has a bright, outgoing personality and exceptional customer service skills to ensure a high level of customer service is offered to...

  • Customer Service Officer

    2 weeks ago

    Southport, Australia BGIS Full time

    **BGIS **is experiencing strong company growth and requires a **Customer Service Officer **to join our existing team. - Excellent job security - A rewarding and motivating environment - Work for a company that wants to make a difference **Security Clearance - Australian Citizen & Must be Fully Vaccinated.** **The Role** The responsibilities of the...

  • Customer Service Officer

    1 week ago

    Southport, Australia BGIS Full time

    **BGIS **is experiencing strong company growth and requires a **Customer Service Officer **to join our existing team. **Security Clearance - Australian Citizen & Must be Fully Vaccinated. **The Role** Using a flexible and adaptable approach, the responsibilities of the **Customer Service Officer **include the following: **Responsibilities**: - Answer...

  • Business and Operations Support Officer

    4 days ago

    Southport, Australia St Hilda's School Full time

    St Hilda’s School is one of Australia’s leading PP-12 Anglican Day and Boarding Schools for girls, located on the Gold Coast. With an enviable reputation of excellence in girls’ education and world class facilities, the School has a long history of outstanding academic achievement, based on strong Anglican Christian values. It is committed to...

  • Customer Service Officer

    3 days ago

    Southport, Australia Bank of Queensland Full time

    **About the Role** Do you have a passion for customer service and want to work with a driven, supportive and fun team? If you’re ready to jump in with both feet, then we want to hear from you! As the Customer Service Officer, you will be the first point of contact in the Branch, providing exceptional customer service to our customer network. You will...

  • Academic Support Officer

    3 days ago

    Southport, Australia Griffith University Full time

    Company Description **At Griffith University we believe in, strive for and celebrate the remarkable** We are known for our high impact research, outstanding student experience, our commitment to social justice and our welcoming environment. We rank in the top 2% of universities worldwide and we’re proud of our remarkable achievements, of our people and...

  • Academic Support Officer

    3 days ago

    Southport, Australia Griffith University Full time

    Company Description **At Griffith University we believe in, strive for and celebrate the remarkable** We are known for our high impact research, outstanding student experience, our commitment to social justice and our welcoming environment. We rank in the top 2% of universities worldwide and we’re proud of our remarkable achievements, of our people and...

  • Operations Assistant and Customer Support

    3 days ago

    Southport, Australia Affordable Interlock Systems Full time

    **Position Description: Operations Assistant and Customer Support** **About Us** We are a rapidly expanding company with a dynamic and supportive workplace culture. Our team thrives on innovation, collaboration, and delivering exceptional customer experiences. Join us to be part of a vibrant environment where your skills and creativity make a...