Customer Experience Advisor

1 day ago

Southport Queensland, Australia The BUSY Group Full time $75,600 - $83,100 per year

Our purpose is to make skills, education and employment accessible to every person, so they can create their own world of unbounded possibilities.

About The BUSY Group…

The BUSY Group is a not-for-profit organisation which presents 45 years experience as a community partner.  With multiple business entities operating across 100+ locations Australia-wide and now in New Zealand and the United Kingdom, we offer an extensive range of employment services and programs, vocational training, apprenticeships, mentoring, NDIS, disability employment support, specialist schools and allied health services.

About the role…

The primary purpose of the Customer Experience Advisor is to establish and maintain professional working relationships with a range of different people to align them with employment, apprenticeships and training opportunities. Customer Experience Advisors need to be knowledgeable about all BUSY services and how they meet customer needs. You will be managing both inbound and outbound calls, assisting with general enquiries and offering solutions through the extensive range of services that The BUSY Group offers nationally.

At BUSY our Customer Experience team are a step above the rest because the service that they offer is truly extraordinary.  Our call KPI's aren't tied to call times, but rather the ability to listen to customers and identify all the possible ways that we can help them, providing a personalised and memorable experience at every opportunity.

This is a part time, 3 days/7.5 hours per day role until 2 February 2026, with potential for extension based out of our Southport office.

BUSY Benefits…

  • Competitive salary; Circa $63k (FTE) + super + bonus
  • Paid Parental Leave, Retail Discounts, Annual My BUSY Day Off
  • Training and Professional development commitment
  • Career progression and internal transfer opportunities
  • BUSY Benefits program
  • Employee Assistance Program
  • Flexible and Hybrid work options
  • Tools of the trade to support your individual role

About you...

  • Have a background working with multiple computer systems
  • Desirably, previous experience in a call centre environment
  • Excellent customer and client interpersonal skills
  • Ability to obtain a Blue Card and National Police Check with no outcomes

Next steps...

This role will actively commence recruitment from the date of advertisement. The closing date of this ad is dependent on the appointment of the role.

The BUSY Group is an organisation that prioritises the safeguarding of children and all vulnerable people by actively adopting strategies that embed a culture of zero tolerance for abuse of any kind. The appointment of successful applicants will be subject to satisfactory employment screening including criminal history and relevant working with children checks.

The BUSY Group is committed to achieving a diverse workforce and strongly encourages applications from First Nations People, people from culturally diverse backgrounds and people with disabilities.

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