Customer Service
2 days ago
Advanced Dermatology is looking for an exceptional Customer Service/Reception Specialist who has the ability to act as an ambassador for the Advanced Dermatology brand.
With 4 CLINICS & GROWING, this position is based at our Gold Coast location (with opportunity to work the Brisbane clinic as well 1 day per week if desired).
Thousands of patients have been trusting our nurses, doctors and therapists to provide their aesthetic treatments for over 18 years.
We are all dedicated to providing 5 STAR customer service with each and every client.
Our contact centre is being established to support our brand's growth and long standing customer commitment to 5-STAR service. We are looking for someone with demonstrable customer service experience who can take our approach to customer service to the next level. Ideally, you'd have at least 1 year experience in a customer service or receptionist position.
As a Customer Service Specialist with Advanced Dermatology you will:
Be exposed to the fascinating world of Cosmetics and Medical Aesthetics
Learn about all of our treatment offerings and skincare brand
Share your love and expertise of aesthetics and the Advanced Dermatology brand with our customers
Respond to a high volume of calls and emails efficiently and professionally
Work autonomously to deliver 5 star customer service and delight our customers
You will assist customers with their treatment enquiries, appointment setting and converting prospective customers into clients. You'll keep tabs on your own performance with industry-leading performance reports.
As our brand grows, your role trajectory may be either team leadership in our customer service department, a marketing or communications role, or if you have a desire to, a clinical role within the company.
About You:
You're warm, honest and genuine in the way you provide customer experience.
You have a neat-freak reputation
You're super experienced in handling feedback and complaints in a way that makes people go wow
You're comfortable communicating at all levels and you're authentic when you express yourself.
You get a kick out of identifying opportunities to improve the customer experience and in converting prospective customers into clients.
To be successful in your application, you must possess the following:
At least 1 year experience in a customer service position
High standard of written and oral communication skills and excellent interpersonal skills
Approachable, energetic and flexible in approach
Ability to manage multiple tasks in a deadline driven environment
Tertiary qualifications in business or health disciplines is a plus but not essential.
Perks
Generous remuneration package and product benefits. Free treatments are included for friends and family
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