Customer Experience Advisor

4 days ago

Southport Queensland, Australia The BUSY Group Full time $60,000 - $90,000 per year

Our purpose is to make skills, education and employment accessible to every person, so they can create their own world of unbounded possibilities.

About The BUSY Group…

The BUSY Group is a not-for-profit organisation which presents 45 years experience as a community partner.  With multiple business entities operating across 100+ locations Australia-wide and now in New Zealand and the United Kingdom, we offer an extensive range of employment services and programs, vocational training, apprenticeships, mentoring, NDIS, disability employment support, specialist schools and allied health services.

About the role…

As a Customer Experience Advisor, you will build and maintain professional relationships with people from all walks of life, connecting them with employment, apprenticeship, and training opportunities.

Day to day, you'll:

  • Manage inbound and outbound calls with professionalism and empathy
  • Respond to enquiries and provide tailored solutions
  • Use your knowledge of The BUSY Group's full range of services to meet customer needs

Unlike traditional contact centres, our team is measured on quality, not call length. We focus on listening, identifying needs, and creating a memorable, personalised experience for every caller.

This is a part-time fixed term role based in our Southport office until 2 February 2026, with the possibility of extension. Working 3 days a week (7.5hrs paid per day).

BUSY Benefits…

  • Competitive salary; Circa $63k (FTE) + super + bonus
  • Paid Parental Leave, Retail Discounts, Annual My BUSY Day Off
  • Training and Professional development commitment
  • Career progression and internal transfer opportunities
  • BUSY Benefits program
  • Employee Assistance Program
  • Flexible and Hybrid work options
  • Tools of the trade to support your individual role

About you...

  • Have a background working with multiple computer systems
  • Desirably, previous experience in a call centre environment
  • Excellent customer and client interpersonal skills
  • Ability to obtain a Blue Card and National Police Check with no outcomes

Next steps...

This role will actively commence recruitment from the date of advertisement. The closing date of this ad is dependent on the appointment of the role.

The BUSY Group is an organisation that prioritises the safeguarding of children and all vulnerable people by actively adopting strategies that embed a culture of zero tolerance for abuse of any kind. The appointment of successful applicants will be subject to satisfactory employment screening including criminal history and relevant working with children checks.

The BUSY Group is committed to achieving a diverse workforce and strongly encourages applications from First Nations People, people from culturally diverse backgrounds and people with disabilities.

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