Customer Administration Manager

2 days ago

West Gippsland Latrobe Valley, Australia The Hassett Group Full time $104,000 - $130,878 per year

About the client Our client is an Australian-owned company specialising in the distribution of high-quality pet supplies, catering to retailers and pet professionals nationwide. Founded in 2014, they focus on providing innovative and sustainable products while maintaining strong relationships with suppliers and customers.

About the role

This role requires strong customer service skills to manage enquiries, resolve issues, provide after-sales support, and maintain accurate customer records in the CRM. It also involves handling end-to-end order management and invoicing, supporting inventory and logistics processes, and assisting with reporting and administrative tasks. In addition, the position includes general office duties such as reception and office supply management.

Key Responsibilities

  • Handle customer enquiries, complaints, after-sales support, and CRM updates
  • Manage orders, invoicing, payments, returns, and online portal activity
  • Support inventory and logistics with stock adjustments, freight tracking, and claims
  • Maintain rebate sheets and assist with CRM and inventory reporting
  • Perform admin tasks including new customer setup, data uploads, and training support
  • Oversee office duties such as reception, supplies, events, and meetings
  • Top of Form
  • Bottom of Form

Skill and Competencies

  • Strong customer service and communication skills
  • Accuracy and attention to detail in order processing and invoicing
  • Proficiency with CRM and inventory management systems
  • Ability to manage multiple tasks and prioritise effectively
  • Problem-solving skills for handling issues, complaints, and stock discrepancies
  • Teamwork and adaptability to support both office and logistics operations

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