Administration & Case Support Worker

2 weeks ago

West Gippsland Latrobe Valley, Australia Quantum Support Services Full time $89,090 per year

THE ROLE –

  • Provide a welcoming and professional first point of contact for all clients, visitors, and staff in person and over the phone.
  • Offer crucial administrative support to the Tenancy Advocacy & Support team and other Teams within Quantum as required, including managing mail, maintaining a tidy reception area, and assisting with various tasks.
  • Act as a primary source of information, advice, and referrals for the Tenancy Advocacy & Support programs.
  • Provide essential case support by assisting with administrative tasks like case notes, completing referral forms, and managing data on the Client Record Management (CRM) system.
  • Help our Housing Supports team meet their program requirements by maintaining accurate records and assisting with assessments and applications.

BENEFITS – What Quantum offer.

  • Location – Morwell
  • Job Security – 1EFT (38 Hours) | Permanent
  • Salary – SCHADS Award Level 4 | $88,090 P/A | + Superannuation | Annual indexation |
  • Portable long service leave | Leave opportunities.
  • Supervision & support
  • Promotional opportunities within the Organisation.

THE IDEAL CANDIDATE – what you will bring.

  • A client-focused approach with the ability to provide high-quality services in line with organisational policies.
  • Strong problem-solving skills to analyse situations, consider the broader context, and develop practical solutions.
  • Effective communication and collaboration skills to work well with others, actively listen, and contribute to a team environment.
  • Resilience in handling challenging situations, maintaining a solution-focused mindset, and practicing self-care.
  • Valid Victorian Driver's Licence |Working with Children Check |Police Check
  • Certificate IV in Business Administration or other related field or equivalent experience. (refer to Position Description).

How to apply

To review the Position Description please refer to our website at

To apply please click on the "Apply now" button and follow the prompts to submit your detailed cover letter, your current resume and 3 referees.

For further information in relation to this opportunity please contact Cheryl Barnes on

**Please note applications will be reviewed for progression as they are received

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