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Administration Officer

2 weeks ago

Fairfield, Queensland, Australia Gastek Full time $60,000 - $80,000 per year

Situated in Melbourne's inner Northern suburbs of Fairfield an exciting opportunity for an experienced Office Administrator has become available with our busy family owned and operated Heating & Cooling Maintenance Company.

To be successful in gaining this position you will need to have similar experience in office administration, job Scheduling and exceptional Customer Service.

You will become part of our existing, friendly and close net office team assisting in day-to-day office duties plus assisting our technicians in the field.

Key Responsibilities will include:

  • Supporting the technicians with scheduling daily jobs, coordinating and managing work orders and job requests with the customers

  • Display exceptional level of customer service skills

  • Answering incoming phone calls promptly in a polite and professional manner

  • Liaising with customers daily over the phone to prioritise and schedule jobs

  • Establish and maintain processes and procedures for scheduling in consultation with management and the office team

  • Data entry, assisting with creating job sheets, closing off jobs, invoicing and gathering accurate information from customers

  • Assisting with the processing of quotations

  • Overall daily management of the technicians work schedules.

  • Managing multiple inboxes and responding to queries promptly

  • Complete jobs-management and customer invoicing

  • Respond to customer online queries

  • Always ensure maximum office discretion and confidentiality

  • Work well in a close net team environment

  • Manage and update multiple systems including Simpro, Podium and Outlook

Skills we are looking for include:

  • A professional, focused, dedicated person with outstanding customer service and work scheduling experience.

  • Excellent computer skills including sound knowledge of Microsoft word, Outlook and Excel

  • Experience in SimPro or similar job management system would be a definite advantage

  • Knowledge of Melbourne Metropolitan suburbs

  • Be able to multi task

  • Attention to detail and accuracy is very important

  • Have initiative and be a motivated person

  • Someone who enjoys working as part of a team

If this position sounds like you and you are keen to join our friendly fun team send in your resume now