Telco Customer Support

1 day ago


Dandenong, Victoria, Australia Aussie Broadband Full time $40,000 - $60,000 per year

This is your opportunity to step into the Telco industry and take your career to the next level.

As part of our team, you'll be the go-to problem solver for our residential customers, supported by comprehensive training that sets you up for success and career growth.

In this call-center role, you'll handle inbound calls and tackle everything from basic troubleshooting to identifying and resolving faults.

Join us and help make a difference

Internally referred to as a Customer Service Consultant.

At Aussie Broadband we believe difference is something to celebrate. Being advocates for Inclusion and Diversity means our team can bring their whole selves to work and allows us to better represent our customers and the communities that we serve. As a proud Equal Opportunity Employer, supporting and celebrating difference is just one way that we demonstrate our value of 'Be good to people' everyday.

Join us as we continue to grow and make a mark as the 5th largest telco in Australia

Why work for Aussie?

Founded in regional Victoria almost 20 years ago, we are local from the ground up. What started in a living room in Morwell, has now expanded to every corner of Australia - we're growing fast and not slowing down

Our fantastic culture lives and breathes our values:

  • Don't be ordinary, be awesome
  • Think BIG
  • No bullsh*t
  • Be good to people
  • Have fun

We are proud to be a B Corp Certified company , which means we're good to our people, our customers, and the planet by maintaining the highest standards for social and environmental performance, transparency, and accountability.

We care about our community through our Pledge 1% commitment , sponsorship programs and our paid staff community service leave offering.

But don't just take our word for it – We have been named one of the top employers in Australia by HRD magazine .

The good stuff

  • 26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave)
  • Discounted internet up to the value of $109 per month
  • 20% off our Mobile services
  • Day to day benefits like Employee Assistance Program (EAP), discounts with big names like Origin, Specsavers, HCF and many more
  • Celebrating you With monthly rewards and recognition
  • Internal training and resources for you to continue to learn, grow and achieve your career goals
  • Yearly allowance for amazing Aussie merch
  • Fitness Passport for access to multiple gyms and pools across Australia

Let's talk about you

Working in 8-hour shifts in our call centre, you will be working on a rotational roster between 8am and 12am, Monday to Sunday, and public holidays.

We require all candidates to commit to working 37.5 hours per week (full time hours).

  • Familiarity with the telco industry is preferred but not essential
  • Background or strong interest in the world of IT and tech
  • Background in accounts or customer service
  • Moderate computer skills and basic data entry
  • Effective communication, consultation, and empathy

How will you support our "Why?

  • Meet our customer service standards and targets
  • Address technical and account assistance requests via various channels
  • Meet customer service standards and call handling targets
  • Attempt to diagnose and resolve non-service related cases
  • Handle conflict resolution and escalate complaints when necessary
  • Follow standard help desk and account procedures, and privacy laws

Ready to join?

Hit the apply button to submit your application and our fantastic team will be in touch

Even if you feel you don't meet all the requirements, we'd still love to hear your story. We like to think outside the box with the people we hire.

If you have any questions, get in touch today with our team at

Just a heads up, we can't take applications through email, so make sure you apply via the job link we've set for this role, so you don't miss out



  • Dandenong, Victoria, Australia Aussie Broadband Full time $60,000 - $90,000 per year

    We're excited to announce multiple openings for Business Support Officer roles, based in our Burswood office. This is a fantastic opportunity to be part of the new Perth-based team and make a real impact at Aussie Broadband.If you're passionate about our business products, thrive in fast-paced environments, and bring a strong technical mindset with top-notch...


  • Dandenong, Victoria, Australia Aussie Broadband Full time $80,000 - $120,000 per year

    We're offering a fantastic permanent, full-time opportunity for a motivated and people-focused leader to join us as a Residential Customer Service Team Manager at our Dandenong office.In this role, you'll be part of the site's leadership team - working collaboratively to support our on-site team, foster a positive and high-performing culture, and contribute...


  • Dandenong, Victoria, Australia DJ City Full time $60,000 - $80,000 per year

    About usFor over 25 years we have supported Australian DJs and Performers. We are a growing business in the world of DJ equipment and stage lighting, working with schools, government departments and the likes. We currently have 7 stores in 4 states, and we are looking to expand. Your role will be to support the online sales support team as we take the...


  • Dandenong, Victoria, Australia PremiAir Freight Full time $60,000 - $80,000 per year

    About us:At Premiair Freight, we are not your typical freight broker. We are a premium service provider offering comprehensive supply chain solutions to meet your logistics needs. With our extensive industry experience of over 40 years, we bring a wealth of knowledge and expertise to the table.Our services encompass a wide range of freight transportation...


  • Dandenong, Victoria, Australia Haus Group Australia Full time $60,000 - $80,000 per year

    Haus Group is one of Australia's leading manufacturers of premium cooking appliances, distributing high-end brands across Australia and New Zealand. With assembly and distribution managed on-site, we pride ourselves on quality, innovation, and customer satisfaction.We are committed to delivering exceptional service and support to our customers across all...


  • Dandenong, Victoria, Australia Aussie Broadband Full time $60,000 - $90,000 per year

    Your career starts hereThis exciting opportunity provides support to sales team who oversee all residential services provided to new and existing customers of Aussie Broadband.At Aussie Broadband we believedifferenceis something to celebrate. Being advocates for Inclusion and Diversity means our team can bring their whole selves to work and allows us to...

  • Customer Analyst

    1 day ago


    Dandenong, Victoria, Australia Baby Bunting Full time $80,000 - $120,000 per year

    Work options:HybridBaby Bunting is Australia's largest nursery specialty retailer, but we're much more than that. We're a growing community dedicated to supporting parents through every step of their journey.Our purpose? To share in the joy and provide support through the challenges of raising little ones by empowering parents to make the best choices for...


  • Dandenong, Victoria, Australia recoveriescorp Full time

    What's in it for you;Vibrant Workplace: Be part of a fun, supportive, and inclusive team environment where culture matters.Wellbeing First: Enjoy perks like employee discounts, health and wellness initiatives, 24/7 EAP support, and discounted health insurance.Recharge & Celebrate: Take an annual "Unplugged Day" to reset, and swap cultural holidays to...


  • Dandenong, Victoria, Australia WESFIL AUSTRALIA Full time $49,900 - $60,000 per year

    We are a fast-growing Automotive Wholesaler and specialize in filtration and a wide range of other automotive parts. We are looking for a full-time Customer Service Representative to join our dynamic and friendly team. Hours 9am - 5pm Mon-FriYour role will consist of:Answering incoming phone calls and assisting customersTaking and processing customer orders...


  • Dandenong, Victoria, Australia Beaumont Tiles Full time $80,000 - $120,000 per year

    BEAUMONTS - Creating dream spacesJoin the tile industry leader within the Bunnings/Wesfarmers groupCollaborative national team - join the experts in delivering exceptional outcomes for our customersAttractive salary + Incentive bonuses + Exclusive employee discountsWork from home 3 days per fortnightTHE ROLE...We are seeking a motivated and experienced...