Customer Service Administrator – After Sales Support

24 hours ago

Dandenong, Victoria, Australia Haus Group Australia Full time $60,000 - $80,000 per year

Haus Group is one of Australia's leading manufacturers of premium cooking appliances, distributing high-end brands across Australia and New Zealand. With assembly and distribution managed on-site, we pride ourselves on quality, innovation, and customer satisfaction.

We are committed to delivering exceptional service and support to our customers across all touchpoints. As part of our continued growth, we're looking for a dedicated Customer Service Administrator to join our team.

As a Customer Service Administrator, you'll play a key role in ensuring customer satisfaction by managing queries, processing orders, maintaining accurate records, and supporting the wider customer service and operations teams.

What You'll Be Doing

  • Respond to customer inquiries via phone, email, and chat in a professional and timely manner
  • Process sales orders, returns, and exchanges accurately using our internal systems
  • Maintain customer records and ensure data is up to date
  • Liaise with internal departments (e.g., Sales, Logistics, Finance) to resolve customer issues
  • Monitor and follow up on open cases and customer complaints to ensure resolution

What You'll Bring

  • Working customer service experience in a similar role.
  • Experience in administration with exceptional attention to detail.
  • Professional phone manner and strong communication skills, both written and verbal
  • Experience with Cin7 Core or similar ERP systems, plus proficiency in Microsoft Office
  • Ability to work independently, multitask and prioritise your work load.
  • Positive, helpful attitude with a commitment to contributing to a supportive team culture

Why Join Us?

  • Australian owned and operated
  • Supportive team with a great culture
  • Opportunity to grow within a respected and expanding organisation.

If you thrive on delivering exceptional customer experiences and resolving product-related issues, we'd love to hear from you.

Apply now and become part of a team that values quality, integrity, and customer satisfaction.

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