Administrative Assistant

2 hours ago

Redwood Park, South Australia b715208d-37fa-4b17-a9c8-fecb301d7b15 Full time $40,000 - $60,000 per year

Join a fast-growing, forward-thinking plumbing company that prides itself on quality, reliability, and exceptional customer service.

Brown & Son Plumbing is seeking a proactive and organised
Part-Time Administrative Assistant
to support our operations team with day-to-day administrative tasks. This role is perfect for someone who enjoys variety, takes initiative, and thrives in a fast-paced environment where accuracy and communication matter.

Who We're Looking For

Someone who takes pride in being reliable, organised and solutions-focused. A team member who wants to be part of a business committed to doing things properly, staying proactive, keen to learn and delivering outstanding service to our customers.

Role Description

Based in Regency Park, SA, you will work closely with our General Manager, operations team, and field technicians to ensure smooth administrative flow across the business. A typical day may include managing calls, assisting with job documentation, supporting the scheduling process, updating systems, and communicating with customers and suppliers.

This role directly contributes to the efficiency and professionalism of our operations.

Key Responsibilities

  • Assist with general administrative tasks including data entry, document preparation, customer communication, and file management

Support the scheduling function by:

  • Coordinating availability
  • Helping align jobs with technician capability
  • Updating SimPro (job management system) with accurate job notes and status updates
  • Answer incoming calls and help divert enquiries to the correct team member
  • Assist with lead intake and triage using our internal scripts
  • Upload forms, photos and documents into SimPro job files
  • Support invoicing, quoting administration, and follow-ups as required
  • Maintain digital organisation across SharePoint and SimPro
  • Assist the General Manager with ad-hoc administrative tasks and project work

Skills & Experience

Required:

  • Strong organisational skills and attention to detail
  • Confident communication and customer service skills
  • Ability to work independently and follow documented procedures
  • Competent with computers and cloud-based systems
  • Ability to manage competing priorities

Favourable:

  • Experience with scheduling, dispatching or calendar coordination
  • Exposure to job management systems (SimPro experience highly desirable)
  • Experience in the trade or service industry
  • Familiarity with SharePoint and Microsoft 365 tools

What We Offer

  • Flexible part-time hours (school-hours friendly)
  • Supportive team environment with clear processes
  • Opportunities to grow with the business as we expand
  • Involvement in a modern, systemised plumbing company focused on quality and continuous improvement
  • On-the-job training for all internal systems

How to Apply

Please send your resume and a short cover letter to

outlining why you believe you'd be the right fit for the role.

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