Client Services Administrators

(Please Do Not Send Your Resume Without Reading The Details and Application Requirements In Full)

An Introduction

We… Are the South West's leading print & signage company, with star reviews on Facebook and Google.

You… Know that results like that don't happen by accident — they come from consistency, teamwork, and pride in your work.

You understand that a great workplace is built by its people, which is why your willingness to learn, and your ability to contribute positively to our culture will matter just as much as your skills, abilities & knowledge.

The Role

There are 2 part-time positions available (approx. 25 hours per week):

• Morning shift: 8am – 1pm, Mon–Fri
• Afternoon shift: 12pm – 5pm, Mon–Fri

As an experienced Client Services Administrator who has succeeded in a very busy environment, you will bring many of the attributes required to thrive here:

• Efficiency – handle large volumes of tasks
• Effectiveness – prioritise & re-prioritise as required
• Level-headedness – maintain composure under pressure
• Structured – preference to follow proven systems
• Initiative – capacity to improve systems
• Service Orientation – belief that customers are the reason a business exists

With comprehensive training, your responsibilities will evolve to include:

• Greeting and assisting walk-in & phone-in customers
• Asking the right questions to understand customer needs
• Providing quality print advice & products
• Entering electronic and manual data with accuracy
• Creating new customer profiles in our industry-specific CRM
• Processing, tracking and monitoring print jobs through to completion
• Liaising & ordering with trusted suppliers
• Updating job progress data & advising customers
• Assisting in the creation of accurate & competitive quotes
• General office duties (tidying, ordering stationery, etc.)
• Helping with manual (and sometimes repetitive) print finishing tasks, e.g. envelope stuffing, collating, bundling, magnet application, guillotining, binding, and more

What You'll Get From Us

• Security & stability in a locally owned & operated business with 18 years under its belt.
• Structured & Comprehensive Training in the field of Commercial Print providing skills & knowledge that are in demand across the country
• Variety & challenge in your workday, using your current skills and building new ones.
• Great people to work with — teammates, customers, and suppliers who make the day enjoyable.
• Highly efficient systems & processes that keep the firefighting to an absolute minimum.
• Real input into how we improve — your ideas will be heard and genuinely considered.
• No weekend or public holiday work — your Monday to Friday will be busy enough
• Teammates who pull their weight, get along, and help each other out.
• Open & constructive communication — you won't be treated like a mushroom
• For this role, a choice of either
• Permanent Part Time Basis with an initial option of either a morning or afternoon shift
• Competitive income, with genuine opportunities to be further rewarded commensurate with the value you provide

If you make it to the final stages, you'll receive a detailed and specific Pre-employment Information Package so that you are fully aware of your role, rights, and our expectations — before you officially sign on.

How to Apply

We value applicants who take the time to follow our process. Please don't send only a generic resume — we won't respond to applications that don't address the requirements below.

What we need from you for us to consider your application:

• A cover letter/email that responds to the Cover Letter Requirements (see below).
• Your up-to-date CV / Resume ideally with employment referees from your line manager and/or business owner.
• Any other supporting documentation you feel is applicable.

Cover Letter / Email Requirements

• We want to understand where your abilities / knowledge is now, so rate your skills for the following programs / tools (1 = very low, 10 = very high) for each:

Note: A low score will not exclude you — we want honesty (You're welcome to add notes if you wish.)

• Apple Mac OS
• Mac Mail
• Adobe Acrobat Pro
• Microsoft Excel
• Microsoft Word
• Xero
• Dropbox
• Servers & Backup files
• Web Browsers & Search Engines
• CRM (Customer Relationship Management) software

• Let us know of other potentially useful programs you are proficient with

• Explain how you prefer to be trained: what helps you learn, retain, and apply new knowledge best?

• State the number one thing that interests you about this opportunity
• Tell us how we would know you are reliable, punctual, and reliable — yes, we repeated "reliable" on purpose, because it matters that much to us
• Advise whether you prefer the Morning or Afternoon position

If you are confident you meet the selection criteria — and want to join a business that values what you bring as a person as much as your technical skills — we'd love to hear from you.

Job Type: Part-time

Pay: $28.00 – $36.00 per hour

Expected hours: 25 – 30 per week

Benefits:

• Employee discount

Application Question(s):

• Before sending us your application, have you included a cover letter that specifically addresses the questions outlined in the job ad?

Note: We cannot consider your application without it.

Work Authorisation:

• Australia (Required)

Work Location: In person