Customer Service Support Administrator

About Us:

WREN OIL is a dynamic and innovative company specialising in recycling and distribution of high-quality lubricants and fuel oil. We are prominent oil recycling facility renowned for its excellence in engineering innovation and technical proficiency.

Who are we looking for?

We are on the lookout for a professional individual who is passionate about delivering exceptional customer service. You will play a vital role in supporting the Customer Service Team by applying your strong administration and customer service skills. Your efforts will ensure smooth and efficient service for both our customers and internal teams.

• Work Schedule Management: Ensure all work schedules are met and completed on time, including data entry, responding to email queries, tracking forms, and driver run sheet close-offs.
• Customer Service: Handle customer inquiries via phone and email. This includes booking collections, providing quotes, and resolving any customer queries.
• Internal Support: Assist various internal departments with tasks like coordinating collections, managing customer correspondence, overseeing driver documentation, and maintaining an organized email inbox.
• Paperwork Management: Process and manage paperwork, including dockets and tracking documents, and maintain up-to-date spreadsheets.
• Stakeholder Communication: Ensure accurate and timely communication with key stakeholders—drivers, internal department supervisors, and contractors.
• Administrative Support: Provide ongoing administrative duties and functional support for operational departments and management to ensure smooth day-to-day operations.

About You:

You thrive in a fast-paced environment and excel at managing multiple tasks simultaneously. You're a problem solver, always looking for ways to improve processes and make things run more smoothly

To succeed in this role, you will need:

• Excellent communication skills (both written and verbal), with the ability to interact with customers, drivers, and internal teams professionally and effectively.
• Strong administrative abilities and proficiency with data entry, spreadsheets, and email management.
• A customer-centric mindset, with a genuine passion for delivering exceptional service and maintaining positive relationships.
• Time management and prioritisation skills, with the ability to meet deadlines while handling multiple tasks.
• Adaptability to shifting priorities and the flexibility to contribute to various departments as needed.
• Previous experience - 2 years in a customer service or administrative role is desirable, ideally in a fast-paced or logistics-related field.

If you're someone who enjoys a dynamic work environment and is committed to delivering outstanding service, we'd love to hear from you

What We Offer:

If you have the experience and a strong work ethic, this is an excellent opportunity to be part of a high-performance team in a growing company. In return, we offer:

• Competitive Remuneration Package: We value your skills and experience, offering a salary that reflects your contribution.
• Weekly Pay Cycles: Enjoy the convenience of weekly pay, ensuring consistent financial stability.
• Supportive Work Environment: Work alongside a team that fosters collaboration and mutual support, helping you thrive in your role.
• Long-Term Job Security: Join a stable and secure family-owned business where your role is integral to the ongoing success and growth of the company.
• Employee Discounts: Access exclusive employee benefits, including discounts at major retailers and stores across Australia, helping you save on a range of products and services.

How To Apply:

If this role sounds like a perfect fit for you, don't wait any longer—click the "Apply Now" button to submit your application. Shortlisting will begin immediately, and only shortlisted candidates will be contacted.

At Wren Oil, we welcome and encourage applications from people of all backgrounds. We are committed to diversity and inclusion in the workplace.

Please note: The successful candidate will be required to complete a pre-employment medical and drug and alcohol test as part of the hiring process.