Client Liaison Officer

2 weeks ago

Bunbury, Western Australia Shelford Constructions Full time

The Shelford Group is a large construction company providing residential and commercial construction services across the Perth metropolitan area and the southwest region for over 30 years.

We are offering an outstanding opportunity for a motivated and self-directed person, with excellent construction administration and customer service experience, to join our south west residential construction team as a Client Liaison Officer.

Your role will include:

  • Maintaining regular critical point contact with clients to inform of job status, progress updates and other key information.
  • Developing and maintaining relationships with clients, suppliers, industry leaders and other relevant stakeholders in relation to the Construction Department's tasks
  • Liaising with Supervisors, Draftspersons, Estimators, Schedulers, Shire, Engineers, Financial Institutions, and other relevant stakeholders to facilitate the timely progress of the job
  • Conducting Handovers with clients at completion of construction phase and providing clients all relevant information and documentation for a successful transition to their new home
  • Assessing and prioritising workflow to ensure required time frames are met
  • Managing and tracking jobs through our construction system, checking all contractual documents for structure, content, consistency, and accuracy
  • Arranging, preparing, and documenting variations and re-selections and plan amendments that occur during the construction process.
  • Supporting and assisting team members within the Construction Department to deliver team and department outcomes
  • Undertaking general administrative functions with high complexity as required in the day-to-day operations of the Construction department

To be successful in this role you will have:

  • Good construction knowledge with at least 4 years of experience in residential construction
  • High level customer service skills
  • Knowledge of building processes and stages, and what is required during each stage of construction.
  • Ability to read and understand Surveys, Site Plans and Sketch plans
  • Post Secondary qualifications relevant to construction administration
  • Excellent communications and problem-solving skills
  • Sound computer literacy skills in relevant fields, including MS Office, Outlook, and DocuSign
  • Attention to detail
  • Ability to prioritise tasks and organise a busy workload
  • Capacity and willingness to work in a team-oriented environment

We offer you:

  • A rewarding work environment, with a diverse team of construction
  • Opportunity for ongoing training, development, and progression
  • Solid management structure and support

If you think you have the drive and commitment to capitalise on this exciting opportunity, please click the APPLY button to submit your up-to-date resume and cover letter.

Please note that all applications will be held in the strictest confidence and only shortlisted candidates will be contacted.  If you are not contacted, we thank you for your interest however please consider your application unsuccessful on this occasion.

Any offer of employment is contingent on The Shelford Group, accepting the results of a National Police Certificate provided by the candidate.

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