Customer Service Officer

Customer Service Officer

Part time – 2-4 days per week

Headspace Bunbury

Over the last 70 years Relationships Australia WA has been providing relationship support services for individual, couples, families and communities. We are a team of professional and highly motivated staff who are committed to enhancing the lives of communities, families and individuals and supporting positive and respectful relationships.

About the role

We are offering a permanent role of Customer Service Officer in the team at our headspace Bunbury office.  The position holder must also have some flexibility to work after hours as this position includes working 12:30pm to 8:30pm one day per week.  The current vacancy is 2-4 days per week.

Key Responsibilities:

Reception

· Reception duties including answering phones, booking and confirming appointments and entering of new client details on computer software.

· Meet and greet clients and centre visitors and provide exceptional customer service.

· Provide information to young people and their families presenting to headspace Bunbury, ensuring that all enquiries are dealt with in a confidential and sensitive manner.

Administration

• Assist the Centre Manager to identify, establish, improve and maintain administrative processes.
• Ensure the operation, maintenance, security of record keeping systems and software are kept up to date and in good working order.
• Assist in administrative functions for meetings and events, including catering, preparation of room and packing away after the event.
• Maintain accurate financial records including petty cash, expenditure, reconciliations and requests for reimbursement.
• Oversee all Medicare billing, batching, electronic claims and invoices from allied health private practitioners.

It is expected that at all times the person

• Be respectful and hold a positive attitude towards the organisation, colleagues, clients and the general public.
• Support the headspace vision and objectives and demonstrate the values of headspace.
• Take reasonable care for their own health, stress and safety, and that of others in the workplace.

The position holder must:

• Maintain a current check for working with young people, as per the WA state legislation.
• Undergo a current and satisfactory WA Police Force National Police Check (upon request)
• Maintain a current driver's license, and have access to their own vehicle.
• Maintain eligibility to work in Australia.
• Participate in a 6 month probationary period.
• Participate in annual individual performance reviews and professional development planning.
• Have some flexibility to travel, and to work after hours (including possible weekends and evenings)

Why Join Us?

• We are a values-driven organisation that aims for Authenticity, Inclusion, Compassion and Excellence.
• Salary $68 000 per annum pro rata  plus superannuation
• Non-for-profit salary packaging up to $18,550
• Additional annual leave at year-end

• Staff Reward program to provide savings on your everyday expenses

• We value diversity across cultures, genders, sexuality and neurotypes. All interested, skilled and qualified applicants are encouraged to apply

A copy of the position description is available upon request.

Please contact or Centre Manager, Rebecca Banks on for more information.

Application instructions:

Applications must include a cover letter outlining suitability for the role and a current resume citing professional referees and to be submitted via SEEK .

Applications close at Sunday 31st August 2025

Relationships Australia WA is committed to being a 'Child-Safe' organisation and expects all staff agree to our Children and Young People Safety and Wellbeing Policy and Child Safe Code of Conduct. Appropriate rigorous reference and background checking will be undertaken, including a Working with Children Check (where applicable), police record and identity check. We are committed to the safety and empowerment of all children, including those with a disability and from Aboriginal or Torres Strait Islander and culturally and/or linguistically diverse backgrounds.