Technical Support Assistant Manager

3 days ago

Mulgrave, Victoria, Australia LG Energy Solution Australia Full time $90,000 - $120,000 per year
Job Title: Technical Support Assistant Manager

Location: Mulgrave (Melbourne), Australia

Employment Type: Contract

About Us

LG Energy Solution is one of the world's leading lithium-ion battery manufacturers, with a market-leading position in advanced batteries for grid-scale, residential, and automotive applications. Backed by over 25 years of expertise in battery development and production, our innovative technology powers mobile devices, electric vehicles, and energy storage systems (BESS).

Our commitment to technology leadership, safety, and quality ensures that our products deliver outstanding performance, reliability, and sustainability.

Key Responsibilities
  • Provide technical support and troubleshooting for residential battery systems and inverters
  • Manage RMA escalations in compliance with Australian Consumer Law (ACL) and company service policies
  • Review, update, and maintain technical procedures and documentation
  • Manage quality systems and reporting data to drive continuous improvement
  • Support service partners and B2B clients with technical issue resolution and process guidance
Qualifications & Requirements
  • Degree in Electrical Engineering, Renewable Energy, or a related technical discipline
  • 5+ years' experience in technical support, service operations, or partner management (energy sector preferred)
  • Strong knowledge of home battery systems, inverters, or solar PV technologies
  • Proven problem-solving and analytical skills with a hands-on approach
  • Excellent communication and stakeholder management skills, with a strong B2B focus
What We Offer
  • Competitive salary package
  • Opportunity to work in the fast-growing renewable energy sector
  • Career growth potential with leadership opportunities
  • Collaborative and supportive team culture

If you are passionate about renewable energy and technical excellence, we invite you to apply and become a valued member of our team.

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