2025/2026 Customer Services

We're recruiting: Industry Based Learning (IBL) Program 2025/2026

Be the change. Join our team.

At Mercedes-Benz, we like to do things differently. We are a balance of passion, professionalism and approachability. Our Head Office, based in Mulgrave, supporting a dynamic network across Australia, New Zealand has an established culture of support, collaboration, ensuring our service is exceptional, and our customers' expectations are exceeded.

We believe our people make the difference. We proudly offer generous employee benefits, such as discounted car leasing and purchase options, volunteer leave and much more Our passion for our people also extends to Employee Recognition and Reward programs, as well as, on-going investment and support in learning and development opportunities.

We're proud to be recognised as an Employer of Choice for Workplace Gender Equality and support a flexible and modern work culture. We empower, trust and respect our employees and support a diverse workplace with equal opportunities.

Our 2025/2026 IBL Program:

• Full-time, 12 month paid role to kick-start your career with a prestigious global brand.
• Commencing September/October 2025, with potential opportunities to stay on with the company following the conclusion of the program
• Flexible working hours available to accommodate study commitments
• Enrichening professional work experience in a large corporate business Head Office, combined with development and training opportunities
• Real work experience that will give you a competitive advantage.
• Work in a collaborative, supportive and agile work culture
• Join a tight knit community of other IBLs and form lasting relationships
• Opportunities to grow your network, be involved in exciting cross departmental meetings and projects and become part of a close-knit team.

IBL Project Coordinator – Customer Services Department - Placement Overview:

We're offering an exciting learning opportunity for a motivated and enthusiastic student to join our Customer Services team. Reporting to the Customer Services management team, you will gain hands-on experience in the following areas:

Key Learning Areas:

Project Management -

Learn how to manage projects, including stakeholder coordination, tracking timelines, budgets, resources, and deliverables using project management tools.

Project Involvement May Include:

Technical Requirements

· Creating dashboards to monitor technical cases and identify key issues

· Designing processes to escalate and monitor technical issues

· Helping develop systems for storing and sharing customer and technical data

· Working with IT and retail teams to implement digital tools

Customer Contact Centre

· Maintaining the Customer Support Knowledge Base

· Updating a Frequently Asked Questions (FAQ) resource

· Assisting with training materials for the customer support team

· Supporting other projects as assigned by senior management

· Supporting initiatives for the customer contact centre and roadside assistance programs

What we are looking for:

Self-motivated and pro-active students who are passionate about gaining work experience. Effective communicators who can build rapport, enjoy collaborating with others and have the confidence to step up and drive change and ideas.

To be considered, students must be an undergraduate in their second year or have at least 1 year left of studies as of January 2026, in Business or a similar degree.

If this sounds like the right opportunity for you to kick start your career at Mercedes-Benz Australia's Head Office, please apply by 5pm Sunday 19th October. Please ensure your application includes your resume, cover letter and academic transcript (can be unofficial).

This is a local, contract role. You must have a valid working visa for Australia / New Zealand for the entire length of the contract, to be able to apply for this position.

At Mercedes-Benz Australia Pacific, we pride ourselves on building and maintaining an inclusive workforce because we believe that our people make the difference. In addition to providing exciting learning and career development opportunities, we prioritise our employees by offering generous benefits. This includes discounted car leasing and purchase options, on-site parking, employee assistance programs and much more. We are committed to a flexible and progressive workplace culture for everyone and are proud to be consistently recognised as an Employer of Choice for Gender Equality. We are an equal opportunity employer, so by joining us, you will be part of a company that embraces differences and where individual contributions are valued. We strive to recognise our committed people through Employee Recognition and Reward programs.

We actively encourage applicants with Aboriginal and Torres Strait Islander heritage, those identifying as LGBTIQA+, females, people of all ages, with disabilities and culturally and linguistically diverse people to apply for this opportunity.

If you require any support to participate equitably in our recruitment process, we encourage you to let us know.