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Technical Support Officer

2 weeks ago

Melbourne, Victoria, Australia LG Energy Solution Australia Full time $80,000 - $120,000 per year

Job Title: Technical Support Officer (Full-Time)

Location: Mulgrave(Melbourn), Australia

Employment Type: Permanent, Full-Time

About Us

LG Energy Solution is one of the world's largest lithium-ion battery manufacturers with a market-leading position in advanced batteries for grid-scale, home battery, and automotive applications. Our advanced technology is the product of over 25 years of experience in the development and production of mobile batteries and large format batteries for automotive and energy storage systems(ESS). LG Energy Solution's commitment to technology leadership coupled with efficient and high quality manufacturing processes produces batteries that exhibit the highest levels of safety, performance and reliability.

Key Responsibilities

  • Provide technical support to customers regarding battery storage systems, inverters, and related electrical equipment
  • Diagnose and resolve technical issues through phone, email, or on-site assistance when required
  • Assist customers with product usage, installation, and maintenance guidance
  • Collaborate with internal teams to escalate and resolve complex issues
  • Prepare technical documentation, reports, and customer support records

Qualifications & Requirements

  • Bachelor's degree in Electrical Engineering or a related discipline
  • Strong understanding of Solar inverters and battery systems.
  • Proven work experience in technical support, electrical engineering, or a related field
  • Relevant certifications or licences in the electrical/renewable energy sector will be highly regarded
  • Excellent problem-solving skills and strong communication abilities
  • Ability to work independently as well as part of a team

What We Offer

  • Permanent full-time position with career growth opportunities
  • Supportive work environment within a dynamic industry
  • Competitive salary package based on experience and qualifications

If you are passionate about renewable energy and technical excellence, we encourage you to apply and become a valuable part of our team.