account and relationship manager

4 days ago

Perth, Western Australia ULTIMO INTERIORS Full time $90,000 - $120,000 per year

About the role

This is an exciting opportunity to join the team at ULTIMO INTERIORS as an Account and Relationship Manager based in Perth, WA. In this full-time, permanent role, you will be responsible for managing and cultivating strong relationships with key clients, ensuring exceptional service and driving business growth.

What you'll be doing

  • Proactively managing and maintaining relationships with a portfolio of high-value commercial clients
  • Develop and nurture relationships with new clients, ensuring their satisfaction and long-term engagement with Ultimo
  • Sales growth - Achieve and exceed sales targets through effective account management, product education and strategic upselling
  • Arrange out of showroom appointments with interior designers architects and developers , but also invite new designers and architects to the showroom to view products or discuss projects
  • Customer Experience : Act as a trusted advisor to clients providing them with tailored solutions and ensuring they receive timely, accurate and proactive support
  • Identifying and understanding client needs, then proposing tailored solutions to meet their requirements
  • Coordinating and collaborating with cross-functional teams to deliver seamless client experiences
  • Monitoring client satisfaction and addressing any issues or concerns in a timely manner
  • Generating new business opportunities through referrals, networking and targeted prospecting
  • Preparing detailed reports and presentations to communicate client insights and progress
  • provide showroom sales support to the team during busy times and during sale periods
  • Contributing to the development of the account management function and sharing best practices
  • All MYOB inputting and ordering of personal sales
  • Follow through client order process this includes taking deposits, balances booking delivery and following through on any service requirements

What we're looking for

  • Significant experience (5+ years) in a client-facing account management or relationship management role, ideally within the commercial interiors or design industry
  • Strong interpersonal and communication skills, with the ability to build trust and credibility with clients
  • Excellent problem-solving and negotiation skills, with a proven track record of identifying and delivering solutions
  • Highly organized and detail-oriented, with the ability to manage multiple priorities and deadlines
  • A collaborative team player with a passion for delivering exceptional customer service What we offer

At ULTIMO INTERIORS, we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, we offer a range of benefits including:
- Flexible working arrangements to support work-life balance
- Extensive product Training
- Flexible working arrangements to support work-life balance
- Career Pathway -Strong career progression and opportunity to grow.
- Free Parking - Undercover Employee parking available.
- Salary- Attractive salary plus commission and incentives

If you're ready to take the next step in your career as an Account and Relationship Manager, we'd love to hear from you. Apply now and join our growing team at ULTIMO INTERIORS.

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