Account Manager

10 hours ago

Perth, Western Australia Pentanet (ASX:5GG) Full time $60,000 - $120,000 per year

Company Description

Pentanet is a Perth-based telecommunications company providing high-speed internet to homes and businesses across Western Australia. We connect customers through our own Fixed Wireless network, alongside nbn and Opticomm fibre services in areas where wireless isn't yet available. Since launching in 2017, our progress has been recognized with industry and leadership accolades, including WeMoney's Fixed Wireless Provider of the Year. Beyond internet, Pentanet is shaping the future of digital entertainment as NVIDIA's exclusive Alliance Partner for Australia and New Zealand. We remain proudly Perth-powered, focused on building smarter networks, delivering better experiences, and creating long-term value for customers and shareholders alike.

Role Description

This is a full-time hybrid role for an Account Manager based in Perth, WA, with some work from home acceptable. The Account Manager will be responsible for managing customer accounts, ensuring customer satisfaction, and addressing customer inquiries and issues. Day-to-day tasks include developing and maintaining strong relationships with clients, ensuring timely and successful delivery of solutions, and identifying opportunities for growth within customer accounts. The role also involves regular communication with customers to understand their needs and working closely with internal teams to ensure these needs are met.

Qualifications

  • Account management, customer service, and relationship-building skills
  • Ability to address customer inquiries and issues effectively
  • Strong communication and interpersonal skills
  • Proficiency in using CRM software and other account management tools
  • Problem-solving and analytical skills
  • Ability to work independently and in a team environment
  • Bachelor's degree in Business, Marketing, or related field
  • Experience in the telecommunications industry is a plus

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