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Helpdesk Support

2 weeks ago

Sydney, New South Wales, Australia Bluefin Resources Pty Limited Full time $104,000 - $130,878 per year

A small family owned engineering firm located in Western Sydney (Eastern Creek) is currently seeking a Helpdesk Support Analyst to join their team on a permanent basis.

You MUST have PR or Australian Citizenship

This role requires you to be onsite 5 days a week.

We are seeking an enthusiastic individual with keen attention-to-detail, who is excited about developing their technical skills and keen to stay annd grow with this company over time.

Responsibilities:

  • Monitoring and responding to IT level 1 requests / issues.
  • Escalation support requests / issues as required.
  • Communicating with users regarding ticket status, follow-ups and updates.
  • Working on daily assignments, tickets and emails as assigned.
  • Guiding users through troubleshooting steps.
  • Assisting with updating technical knowledge base and documentation.
  • Assisting with scripted and unscripted testing scenarios and documenting results.
  • Provisioning of IT assets (configuration and installation).
  • Maintaining standby IT equipment including inventory tasks.
  • Assisting with hardware, software and licensing audits.
  • Running, reviewing and updating reports.
  • IT project participation as required.

Key Skills / Experience:

    • 3 years Helpdesk Support experience in small to medium sized companies
  • Hands-on experience in diagnosing and troubleshooting of Windows Operating Systems.
  • Working knowledge of computer peripherals (e.g. printers, UPSs etc)
  • Experience with networking and Active Directory preferred.
  • Ability to perform troubleshooting and provide clear instructions.
  • Good problem-solving and multitasking skills.
  • Customer-focussed attitude.
  • Windows certification would be an advantage.

If interested please respond ASAP with your latest resume