Junior IT Helpdesk Support Trainee

20 hours ago

Sydney, New South Wales, Australia ARCway Careers Full time $50,000 - $70,000 per year

Are you ready to launch your career in IT support? We're offering a fantastic opportunity for an IT Help Desk Support Trainee, where you'll complete a Certificate III in Information Technology while gaining hands-on experience in a professional environment.

About the Role

Working alongside our IT Helpdesk Manager, you will:

  • Provide first-level user support and manage the internal helpdesk queue
  • Respond to and resolve simple technical queries, escalating issues where required
  • Troubleshoot hardware and software problems
  • Assist with maintaining IT systems and Microsoft Suite applications

This traineeship is perfect for someone who is passionate about technology and eager to build a career in IT support.

What We're Looking For

  • Strong written and verbal communication skills
  • A technical mindset with problem-solving ability
  • Basic hardware and software troubleshooting knowledge
  • Familiarity with Microsoft Suite
  • Any previous experience working with systems, building PCs, or solving technical problems is highly regarded

Benefits

  • Paid traineeship with full-time, Monday to Friday hours (no weekends)
  • Earn while you learn – complete a nationally recognised Certificate III in Information Technology
  • Gain real-world experience under the guidance of experienced IT professionals
  • Opportunity to kickstart a long-term career in the IT industry

Apply Now

If you're enthusiastic about technology and keen to start your career in IT support, we'd love to hear from you

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