IT Support Engineer

3 days ago

Sydney, New South Wales, Australia systemsGo Full time $60,000 - $80,000 per year

Position: IT & AV Support Technician

Location:
St Leonards, Sydney NSW

systemsGo is seeking an IT Support Technician to be part of a team based in St Leonards at our client's office. The client is a global medical technology company which works to make healthcare ever better. The candidate will have excellent communication skills and a track record for providing great customer service. You will have a unique opportunity to work in challenging IT environments to allow you to develop your IT skills.

Responsibilities (but not limited):

  • Provide Level 2 and Level 3 desktop support at client's office
  • Provide helpdesk and remote support for IT and AV equipment
  • Complete project tasks as instructed by the client
  • Occasional after-hours work with appropriate compensation

Requirements:

  • Pro-active, customer focused, and comfortable dealing with end users directly
  • Able to describe issues clearly to end users and client management, and report on results effectively
  • 2+ years experience in IT helpdesk role or technical support role
  • Comfortable working in a team
  • Microsoft MCP certification preferred
  • Experience with Microsoft365, Windows10 upgrade, IP phones, Sharepoint, etc
  • Experience with AV systems and providing meeting support
  • Experience with helpdesk ticketing systems including ServiceNow
  • Diploma/Degree in Computer Science/Information Technology is preferred but not essential

Additional

  • Parking is available on site

About Us
:
systemsGo
is the preferred IT & AV solution provider for multinational companies across Asia Pacific region, providing innovative integrated IT & AV solutions and support for over 25 years.

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