IT Helpdesk Support

1 week ago

Sydney, New South Wales, Australia Arc @ UNSW Full time $40,000 - $60,000 per year

05/09/2025

03/10/2025

$ $34.06

Casual

Kensington Campus

Customer Service,Information Technology,Other

Arc is the cool older sibling at UNSW. We pride ourselves on our obsession with student life because we know that the best part of going to uni is all the fun stuff you do outside the classroom. Our mission is to create the best student experience and we do that through a huge range of opportunities and services available to students online and in person. Working at Arc you'll join a welcoming team of passionate people who believe in listening to students, working together and constantly being better. Plus there are plenty of employee perks like cake, volleyball, Arc Wellness and heaps more.

Job Description

About the Role:

The IT Support (Casual) role will provide support to Arc staff and volunteers via phone, email and in person. The role will also help to assist the IT team in software, hardware and other technological tasks and issues. This role will initially run for 4 weeks (16 hours a week) followed by 5 weeks (4 days a week), and with the potential to extend the duration if required.

Key Tasks and Responsibilities:

  • Process incoming IT requests and take a hands-on role addressing support enquiries.
  • Record, track and document all service requests and issues.
  • Prioritize urgent requests and escalations efficiently.
  • Follow up on pending and delayed support cases.
  • Maintenance of hardware, software and other systems as directed by IT Manager.
  • Setting up new PC's, upgrading existing PC hardware.
  • Assist in hardware and software inventory management.
  • To undertake other general tasks and duties as directed by the IT Manager.
  • Comply with Arc OHS policy and procedures to actively participate in the achievement of a safe working culture.

Desired Skills and Experience

Selection Criteria:

  • Relevant IT qualification: Students or fresh graduates of relevant Information Technology field.
  • Must take direction well and be a motivated self-starter. Must be open and excited to learn new technologies.
  • Must have strong communication skills, both written and oral.
  • Customer-service oriented and learn techniques to best serve the staff and students of Arc.
  • Experience with Windows and Mac Operating Systems is useful.
  • Demonstrated ability to be self-motivated and effectively solve technical problems.
  • Ability to work with minimum supervision under time constraints with creativity and innovative troubleshooting skills.
  • Ability to work with multi-disciplinary teams and to interact successfully with students, Arc staff and UNSW staff.
  • Demonstrated experience and understanding in compliance with privacy regulations and legislations.
  • Must demonstrate proficiency in IT support via previous experience or in pursuit of a relevant qualification, such as a qualification in computer science or information technology.
  • If studying, must have a schedule that allows them to work at least 3 days each week for at least four hours each day.

What We Can Offer You:

  • A casual role in a flexible working environment.
  • Supportive and friendly team, and a culture that truly values diversity and inclusiveness.
  • A fun, fast and driven environment with lots of potential for learning and growth.
  • Convenient and central office location on UNSW's Kensington Campus.
  • Staff wellness and development initiatives.

How to Apply:

Please submit the following:

  1. Your resume
  2. One page cover letter addressing why IT Support Team Member at Arc is the perfect role for you.

  • Helpdesk IT Support

    2 weeks ago

    Sydney, New South Wales, Australia City Systems Pty Ltd Full time $60,000 - $80,000 per year

    We are an established city based IT company looking for a full time, permanent helpdesk engineer for our client, an established, global organisation in the Sydney CBD. We need a self motivated, intelligent, reliable support engineer who will enjoy working on a busy helpdesk, in a team environment, within an established and respected organisation. You will...

  • Helpdesk Support

    1 week ago

    Sydney, New South Wales, Australia Bluefin Resources Pty Limited Full time $60,000 - $90,000 per year

    A small family owned engineering firm located in Western Sydney (Eastern Creek) is currently seeking a Helpdesk Support Analyst to join their team on a permanent basis. You MUST have PR or Australian Citizenship This role requires you to be onsite 5 days a week.We are seeking an enthusiastic individual with keen attention-to-detail, who is excited about...

  • Junior IT Helpdesk Support Trainee

    15 hours ago

    Sydney, New South Wales, Australia ARCway Careers Full time $50,000 - $70,000 per year

    Are you ready to launch your career in IT support? We're offering a fantastic opportunity for an IT Help Desk Support Trainee, where you'll complete a Certificate III in Information Technology while gaining hands-on experience in a professional environment.About the RoleWorking alongside our IT Helpdesk Manager, you will:Provide first-level user support and...

  • Project Officer, Helpdesk

    2 days ago

    Sydney, New South Wales, Australia New South Wales Government Full time $60,000 - $90,000 per year

    Guiding the future of NSW education  Position detailsClerk Grade 7/8Ongoing, Full-timeClose to Wynyard station & hybrid work arrangements available About usAt the NSW Education Standards Authority (NESA), we're dedicated to carrying out meaningful work that drives improvements and elevates student achievement across NSW, now and into the future.We...

  • Project Officer, Helpdesk

    13 hours ago

    Sydney, New South Wales, Australia NSW Government Full time $60,000 - $90,000 per year

    Guiding the future of NSW educationPosition detailsClerk Grade 7/8Ongoing, Full-timeClose to Wynyard station & hybrid work arrangements availableAbout usAt the NSW Education Standards Authority (NESA), we're dedicated to carrying out meaningful work that drives improvements and elevates student achievement across NSW, now and into the future. We accomplish...

  • Project Officer, Helpdesk

    9 hours ago

    Sydney, New South Wales, Australia NSW Education Standards Authority Full time $1,365,288 - $1,506,864 per year

    Guiding the future of NSW educationPosition details$113,574 - $125,720 plus superannuation and annual leave loadingOngoing, Full-timeClose to Wynyard station & hybrid work arrangements availableAbout usAt the NSW Education Standards Authority (NESA), we're dedicated to carrying out meaningful work that drives improvements and elevates student achievement...

  • Level 1 Helpdesk Support

    1 week ago

    Sydney, New South Wales, Australia Hawksworth Full time $60,000 - $80,000 per year

    Position: Level 1 Helpdesk SupportLocation:Sydney CBD (near Wynyard Station)Hours:Monday to Friday, 8:30am – 5:30pmfor the 6 months probation period*Starting salary is $60k and after your 6 months probation it jumps to $70k*You will also receive training and support to gainMicrosoft certifications.This is a fantastic opportunity for an IT graduate to learn...

  • AVP/VP IT helpdesk engineer

    1 week ago

    Sydney, New South Wales, Australia Natixis Corporate & Investment Banking Full time $180,000 - $250,000 per year

    Natixis CIB is a leading global financial institution that provides advisory, investment solutions, financing, corporate solutions and capital markets services to corporations, financial institutions, financial sponsors and sovereign and supranational organizations worldwide.Our teams of experts in around 30 countries advise clients on their strategic...

  • Level 1/2 IT Helpdesk Engineer

    2 days ago

    Sydney, New South Wales, Australia NexSys I.T. Pty Ltd Full time $60,000 - $90,000 per year

    Nexsys IT is an Australian owned and operated company. We are a specialised IT integration for the architectural, engineering, construction and manufacturing industries throughout Australia and Asia Pacific.The IT Helpdesk L1/2 Support Engineer will provide technical support to clients in Level 1 and 2 capacity. They will be the first point of contact for...

  • AVP/VP IT helpdesk engineer

    1 week ago

    Sydney, New South Wales, Australia Natixis Full time $120,000 - $150,000 per year

    Description de l'entrepriseNatixis Australia Pty Limited (NAPL) brings Natixis' global expertise to its clients with interests in Australia, the region and worldwide. Natixis is a leading global player in structured finance, and we offer clients in Australia our full range of expertise in advisory, arranging, underwriting and financial engineering,...